(Sales, Support – Part-Time, Hybrid/Remote in Australia )

About Everlab

Everlab is an Australian Healthtech startup that is building the platform to look after people’s health for their entire lives. It’s not just an app; it’s the infrastructure to connect every available healthcare service to give you comprehensive data on your health to provide personalised care.

We use cutting-edge medical research and technology to design and coach our members through personalised risk-management and health-optimisation protocols over months and years to measurably improve lives.

In June we announced our $65m Series A round after had a 23x increase in revenue in the past 12 months and have reached 100 Employees with a lot more growth to come.

We are solving high-impact problems in healthcare that have never been tackled before. This mission needs to excite you, because it won’t be easy.

If you’re looking for a team where you will get to work with, and learn from exceptional people working hard on problems they deeply care about - Everlab might be for you.

About the Role

This is a unique opportunity to join Everlab as a Customer Success representative—a high-trust, high-impact role designed for someone who wants to learn fast and do real work that matters.

You’ll play a pivotal hybrid role at the intersection of sales, customer experience, and member support. If you're looking to dive into a high-growth health tech startup, gain exposure across functions, and play a key role in our member onboarding experience—this might be for you.

We’re looking for someone who is an excellent communicator, operationally sound, and ready to do whatever it takes to move things forward.

What You’ll Do

? Member Conversion & Onboarding

Own the member experience immediately following their onboarding consultation, ensuring they feel confident, informed, and supported

Assist with questions around payment, appointment logistics, and next steps—removing friction wherever possible

Guide members toward full membership with warmth and clarity, striking the right balance between helpful and persuasive

Liaise cross-functionally with Sales, Clinical,



and Operations teams to ensure continuity and clarity at every touchpoint

Proactively identify and resolve blockers in the conversion journey, surfacing patterns and suggestions to the broader team

? Lead Nurture & Pre-Consult Support

Provide responsive, empathetic support to warm leads who have paid a deposit but not yet booked their onboarding consult

Follow up via HubSpot, Sinch, and Front to assist with bookings, answer early-stage questions, and ensure no one falls through the cracks

Help prospective members understand what to expect, guiding them from interest to action with gentle, well-timed nudges

Support broader nurture workflows by qualifying inbound interest, reinforcing value, and connecting leads with the right next step

?️ Operational Coordination & Customer Support

Use and maintain internal systems (HubSpot, Notion, Airtable, Stripe, Google Sheets, etc.) to track customer activity and deliver seamless support

Contribute to designing and refining scalable rev-ops processes that enhance both member experience and internal efficiency

Coordinate with external vendors (e.g. pathology, logistics) when needed to solve problems or clarify next steps

Monitor key conversion metrics and help translate operational data into insights that improve team performance

Who You Are

A safe pair of hands—reliable, thorough, and trusted to get things done right.

A natural on the phone—clear, confident and charismatic.

You’re naturally empathetic and trustworthy, communicating clearly, calmly, and with integrity, building genuine relationships effortlessly.
You have great attention to detail—notices typos, checks twice, and catches the little things.

You show initiative—you find problems before others see them and take action.





You're humble and helpful—happy doing whatever is needed to support the team.

You’re super keen to learn—curious, fast-learning, and love feedback.

You’ll make life easier, not harder—the kind of teammate people thank quietly because things “just work”.

Bonus if you have sales or customer support experience and have used tools like HubSpot, Notion, Aircall, Airtable, Customer.io or similar platforms.

Startup experience is preferred but not mandatory. Interest in the longevity space is a bonus too.

The Details

Type: Full-time

Location: Hybrid (Melbourne or Sydney - Melbourne preferred) or Remote (Australia).

Start Date: ASAP

Compensation: Competitive base + super + equity + an Everlab membership

Everlab is building the health platform of the future. We exist to deliver personalised, preventative healthcare at scale, using advanced diagnostics, AI, and real clinicians to help people live longer, healthier lives.

Today, we offer Australia's most comprehensive health assessment: 100+ biomarkers tested across bloods, imaging, and physical diagnostics, reviewed by a dedicated longevity doctor, with personalised protocols to act on the findings. We re-test every 6 months. We are not a 12-week programme. We are your health partner for life.

We are a medical company that owns the infrastructure: the technology, the clinics, the clinical frameworks, and the patient experience end to end. Our AI copilot augments 180+ clinicians. Our platform coordinates 33+ diagnostic services, 1,850 partner providers, and 30+ wearable integrations. Real doctors today. AI doctors tomorrow. Same clinical frameworks.

Our founding team includes serial entrepreneurs with $500m+ in exits and a Chief Medical Officer who left surgical training to build what he believes healthcare should be.

We are hiring people who want to do the most key work of their careers. The problems are hard. The pace is fast. The mission is real: deliver as much health, for as many people as possible, at the lowest cost.

If that excites you, we would love to hear from you.

Our team works in a hybrid model, with three days per week in the office.

📌 Customer Success (Sales/Support) (Melbourne)
🏢 Everlab
📍 Melbourne