Client Services - Client Services Officer

- Part time, 0.6 FTE, Fixed Term until March 2027
- Hourly rate $ 32.21+ Superannuation + Generous salary packaging options to reduce your cohealth taxable income
- Work for a multi-award-winning iconic community health organisation

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally secure health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role.

About the role

The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth and is responsible for client reception, registration, client appointments, data entry and other associated functions.

Please refer to the Position Description to know more about the role.

- Respond to enquiries from clients and visitors and receive clints who present to the centre
- Participate in oral and medical triage processes and ensure appointment books are at capacity
- Undertake the management of client records and maintain registrations using client software
- Liaise with other cohealth sites and public agencies to facilitate client care

What cohealth offers:

- Exciting Parental leave benefits
- cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
- Eligible co-workers will continue to receive superannuation on unpaid parental leave as well




- Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here:Individuals/Jobs-and-employment-types/Working-as-an-employee/Salary-sacrificing-for-employees/
- Novated Leasing available
- A significantly discounted fitness membership with unlimited access to over 290 facilities for you and your family. To find out more clickhere
- Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
- We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)
- Experience with face-to-face customer service
- Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
- Enjoys working within a dynamic, fast paced team environment
- Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing and Medicare payment systems

Application Process

We will be conducting interviews for this role as applications are received.

If you have any questions regarding this role, please contact Tanya Nedanis *************@cohealth.org.au

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working with Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement (B). This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.

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📌 Client Services - Client Services Officer (City of Yarra)
🏢 Cohealth
📍 City of Yarra