Viva Leisure parent company to Club Lime one of Australia’sleading fitness companies are looking for new Member Services teammembers to join our club on a casual basis in South Yarra!

This is an exciting opportunity to deliver exceptional,personalised service and create a positive experience for ourmembers. You’ll play a key role in supporting club growth bymaintaining strong member relationships and helping to attract newones.

Your day-to-day responsibilities will include assisting memberswith general enquiries, conducting club tours for potential newmembers, driving membership sales, and ensuring the clubenvironment is clean, welcoming, and professionally presented atall times.

This is a casual prospect with a flexible work schedule.

THE OPPORTUNITY

Viva Leisure parent company to Club Lime one of Australia’sleading fitness companies are looking for new Member Services teammembers to join our club on a casual basis in South Yarra!

This is an exciting opportunity to deliver exceptional,personalised service and create a positive experience for ourmembers. You’ll play a key role in supporting club growth bymaintaining strong member relationships and helping to attract newones.

Your day-to-day responsibilities will include assisting memberswith general enquiries, conducting club tours for potential newmembers, driving membership sales, and ensuring the clubenvironment is clean, welcoming, and professionally presented atall times.

This is a casual opportunity with a adaptable work schedule.

SKILLS & QUALIFICATIONS

We are looking for someone with:

- Current First Aid and CPR certification (or willingness toobtain)
- Knowledge of and a passion for the Fitness Industry
- Experience in sales and customer service, ideally withinthe fitness or retail sectors

KEY RESPONSIBILITIES

- Providing a professional and welcoming experience for allmembers, visitors, and new joiners, including conducting clubtours and inductions
- Support membership growth by responding to enquiries,following up on leads, and following Viva’s sales process tomaximise conversions
- Engage with members on the gym floor, assist with generalqueries,



and promote additional services like personal trainingand group fitness
- Handle administrative duties including phone calls, membersfeedback, system updates, and shift handovers, escalatingissues when necessary
- Maintain a clean, protected, and well-presented club environmentby performing regular cleaning, equipment checks, restockingsupplies, reporting hazards and faults, and supportingoperational and administrative tasks

YOUR LIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people. We offer a range of benefitsto our employees such as Flexible Work Arrangements and greatwork-life balance for personal rejuvenation and well-being, PaidParental Leave, Free fitness membership, Central locations withbrand new facilities and ongoing learning and developmentopportunities. With countless career paths under one roof, thepossibilities are endless.

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.

We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop all with the aim to makeViva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry - benefitting our members, shareholders,franchisees, communities, and employees alike.

Established in 2004,



Viva Leisure is an Australian-owned,ASX-listed company offering a diverse range of health and fitnesssolutions, including big-box health clubs, express gyms,high-intensity group training, Pilates, yoga, aquatics,women’s-only facilities, personal training, wellness, and sportsnutrition. Our portfolio includes Club Lime, hiit republic, PlusFitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300corporate-owned and franchised locations across Australia andinternationally.

In 2020, Viva Leisure acquired Chain Collective Group, which nowoperates as the franchising arm of the business, with Plus Fitnessas its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in BoutiqueFitness Studios (BFS), the master franchisee for Club Pilates,Rumble Boxing, StretchLab, and CycleBar. As part of thispartnership, Viva's Rebalance studios successfully transitioned toClub Pilates. Viva also acquired a 25% equity stake in World GymAustralia, together with three corporate-owned World Gym clubs inQueensland - Stafford, Coomera and Underwood.

In 2026, Viva expanded its corporate World Gym portfolio withthe upcoming opening of its flagship Canberra location and launchedits newest fitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to theTraditional Custodians of Country throughout Australia. We aregrateful for the opportunity to operate facilities on these landsand to contribute to the health and well-being of all communitieswe form part of.

As a company dedicated to promoting health and wellness, weare committed to fostering an inclusive environment within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.

Attachments:
- All Brands - Member Services - Position Description - August 2026.pdf

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📌 Member Services - South Yarra (Melbourne)
🏢 Viva Leisure
📍 Melbourne