Culmination Academy(CA) is a premier educational institution dedicated to empowering students through high-quality tutoring programmes. With established offices in Sydney and Brisbane, we specialise in academic tutoring across various subjects, including Mathematics, English, and Science, catering to students from Kindy to Year 12. Additionally, we offer expert PTE and IELTS preparation courses, equipping students with the skills they need to achieve their target scores.
At CA, we foster a passion for learning, enhance problem-solving skills, and help students excel academically. Our commitment to personalised learning and high-quality education has made us a trusted choice for students and parents alike.
About the Role
Due to our continued growth, we are seeking a full time Couse Consultant Assistant to join our team. This role offers an exciting opportunity to work in a dynamic, fast-paced environment, ensuring smooth course coordination, providing high-quality student services, and supporting operational efficiency.
Key Responsibilities
Provide enrolment and course selection guidance to new students.
Work in alliance with internal and external stakeholders to ensure services are delivered to the agreed standards.
Schedule and coordinate courses , communicate with tutors, and obtain feedback.
Provide timely reminders and support to students regarding their courses.
Monitor course quality and address student and tutor concerns.
Follow up on students’ service status and progress.
Collect and analyse customer feedback to enhance existing programs.
Act as the point of contact for resolving customer disputes and complaints.
Perform other administrative tasks as required for smooth daily operations.
What We’re Looking For
Excellent communication and interpersonal skills in both English and Mandarin .
Demonstrated ability to communicate effectively to achieve results.
High-level problem-solving and negotiation skills .
Strong time-management and multi-tasking abilities.
Eligible work rights : Valid Australian work visa (e.g. 485, PR, Citizen, etc.).
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📌 Course Consultant Assistant (Brisbane City)
🏢 Culmination Academy
📍 Brisbane City
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