Location: Melbourne, Victoria

Employment Type: Full-time

ASE Tech is a Managed Service Provider delivering secure, reliable, and scalable IT solutions to businesses across Australia. With our head office in Sydney and a growing presence in Queensland, we pride ourselves on technical excellence, strong documentation, and long-term client partnerships.

Level 2 Service Desk & Onsite Engineer (Melbourne)

Location: Melbourne, Victoria

Employment Type: Full time

ASE Tech is a Managed Service Provider delivering secure, reliable, and scalable IT solutions to businesses across Australia. With our head office in Sydney and a growing presence in Queensland, we pride ourselves on technical excellence, strong documentation, and long-term client partnerships.

About the Role

We are seeking an experienced Level 2 Support Engineer who can work independently, manage escalations from Level 1, contribute to project work, and participate in an after-hours on-call rotation.

This role includes providing onsite support to one of our key clients two days per week , with the remaining three days spent working on our service desk supporting a variety of clients. Additional onsite work may be required from time to time.

This is a great opportunity to join a growing Managed Services Provider (MSP) where capable Level 2 engineers are trusted to take ownership, make an impact, and continue developing their skills and career.

Key Responsibilities

Onsite Services:

- You will be required to attend a client site two days per week to provide onsite IT support. This will include assisting with service desk requests, performing hardware replacements, troubleshooting network issues, and resolving infrastructure-related faults.




- Must be able to travel within the Greater Melbourne area for onsite support visits.

Service Desk:

- Act as an escalation point for Level 1 engineers, owning incidents through to resolution
- Provide advanced technical support via phone, remote tools, and ticketing systems
- Participate in an after-hours on-call roster for priority escalations
- Must be available for quarterly after-hours on-call rotation duties.
- Maintain accurate documentation, asset records, and technical runbooks
- Identify recurring issues and contribute to continuous service and process improvement

Technical Support:

- Troubleshoot complex issues across desktops, servers, networks, and cloud platforms
- Administer and support M365 services including Azure AD / Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune / Endpoint Manager
- Manage user identity, access, MFA, conditional access, and security policies
- Diagnose and resolve Windows Server issues (AD, DNS, DHCP, GPO, file services)
- Support and troubleshoot networking issues including VLANs, VPNs, firewalls, and switching

Projects Services:

- Assist with project work such as M365 migrations, server upgrades, decommissioning, network refreshes, and office relocations.

Technical Skills & Experience

- 3+ years' experience in an MSP or fast-paced IT support environment




- Strong knowledge of Windows 10/11 and Windows Server environments
- Hands-on experience with Microsoft 365 and Azure AD / Entra ID administration
- Solid understanding of TCP/IP, DNS, DHCP, VPNs, and routing fundamentals
- Experience supporting firewalls and networking equipment (e.g. FortiGate, Meraki, Sophos, Cisco, or similar)
- Familiarity with RMM and PSA/ticketing platforms
- Experience with backup, DR, and endpoint security solutions
- Ability to perform structured troubleshooting and root cause analysis

Certifications (Highly Regarded)

- Microsoft 365 Fundamentals / Administrator
- Azure or Windows Server certifications
- ITIL Foundations
- VMware or Hyper-V certifications
- Linux certifications

About You

- Confident working independently and making technical decisions
- Strong customer-facing skills with a professional MSP mindset
- Comfortable managing multiple priorities across different client environments
- Proactive approach to problem prevention and service improvement
- Willingness to attend client sites and participate in on-call support
- Must have driver's license and own vehicle

What We Offer

- Competitive salary aligned to a strong Level 2 / L2.5 skill set
- Flexible working arrangements, including WFH options
- Ongoing technical training and certification support
- Exposure to a wide range of technologies and client environments
- Supportive team culture with clear escalation paths
- Employee recognition and wellness initiatives

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📌 Level 2 Service Desk and Onsite support (Melbourne)
🏢 ASE IT Networks
📍 Melbourne