Intertek Assurance is seeking a Client Services Coordinator to join our Sydney team, supporting the delivery of high-quality training and assurance services across Australia.

About Us

At Intertek, we are a global leader in Total Quality Assurance. Our Assurance division partners with organisations across industries to deliver certification, auditing, and training solutions that build trust and drive performance.

Within our Learning team, we support businesses and individuals through accredited and non-accredited training programs that meet national regulatory standards and industry requirements.

The Opportunity

This role plays a critical part in ensuring smooth coordination of training programs, student administration, and client support activities. You will work closely with internal teams and external clients to ensure efficient workflows, compliance with RTO standards, and exceptional customer service.

This is a highly collaborative role suited to someone who enjoys structure, process, and delivering outcomes with precision.

Key Responsibilities

Operational Focus

Deliver high levels of customer service to internal and external clients

Process student enrolments, applications, and eligibility checks

Maintain accurate student records and ensure compliance with RTO standards

Issue certificates in line with regulatory requirements

Coordinate scheduling of public and in-house training sessions

Liaise with corporate clients regarding training needs, venues, and participant numbers

Organise logistics including room bookings, equipment, and catering

Respond to phone and email enquiries professionally and promptly





Host and support on-site training sessions where required

Cross-Functional Collaboration

Work closely with operational teams to ensure workflow efficiency

Participate in client meetings as required

Support divisional objectives through proactive communication and coordination

What You’ll Bring

3–5 years’ experience in an RTO or VET customer service environment

Robust understanding of Standards for RTOs and VET compliance requirements

Exceptional attention to detail and accuracy

Strong organisational and time management skills

Ability to manage multiple priorities in a fast-paced setting

Experience using Salesforce (desirable)

Advanced computer literacy across MS Office and database systems

A proactive, solutions-focused mindset

You’ll Be Successful If You…

Take ownership of your work and pride yourself on accuracy

Thrive in structured environments with clear processes

Adapt quickly to change and shifting priorities

Maintain professionalism under pressure

Why Join Intertek?

Be part of a globally recognised quality assurance organisation

Work within a collaborative and supportive team

Contribute to meaningful training and compliance outcomes

Opportunities for professional development and career growth

If you are ready to bring structure, service excellence, and attention to detail to a global leader in Assurance and Learning, we would love to hear from you.

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📌 Client Services Coordinator (City of Sydney)
🏢 Intertek
📍 City of Sydney