Hardship Support Specialist — Empathetic Case Management (Brisbane City)

Hardship Support Specialist — Empathetic Case Management (Brisbane City)

09 Aug
|
Transurban
|
Brisbane City

09 Aug

Transurban

Brisbane City

Transurban in Melbourne is seeking a Customer Specialist Support Advisor to join our Hardship team, delivering timely, empathetic support to customers experiencing financial difficulty.

You will manage complex hardship cases end-to-end in a quick-paced contact centre, using strong communication and credit/collections knowledge to negotiate fair, compliant payment plans while maintaining customer care and compliance with regulatory guidelines.

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📌 Hardship Support Specialist — Empathetic Case Management (Brisbane City)
🏢 Transurban
📍 Brisbane City

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