The Lurline is seeking a dedicated and qualified Front Office professional to join our team in Sydney. This is a full-time position based at our Sydney NSW 2000 location. As a Front Office professional, you will be the first point of contact for our guests, playing a vital role in creating a positive and memorable experience from the moment they arrive. This role is essential to the smooth operation of our hospitality business and directly impacts guest satisfaction and retention. You will be responsible for managing check-ins and check-outs, handling inquiries, processing reservations, and ensuring guests feel welcomed and valued throughout their stay.

Key responsibilities

- Greeting guests with professionalism and warmth, ensuring they feel welcome upon arrival
- Processing guest check-ins and check-outs efficiently and accurately
- Managing reservations, amendments and cancellations using our property management system
- Handling guest inquiries and requests promptly, providing information about facilities and local attractions
- Processing payments and maintaining accurate financial records
- Coordinating with housekeeping and maintenance teams to address guest needs and concerns
- Managing the front desk during assigned shifts, including telephone and email correspondence
- Maintaining cleanliness and organisation of the front office area
- Resolving guest complaints and issues with professionalism and discretion
- Assisting with administrative tasks such as filing, data entry and documentation
- Promoting hotel services and facilities to enhance guest experience and encourage repeat bookings

What we're looking for

- Proven experience in a front office or guest services role within a hospitality environment
- Excellent communication and interpersonal skills with the ability to interact professionally with guests and colleagues
- Strong organisational and time-management abilities, with capacity to manage multiple tasks simultaneously




- Proficiency with hotel management systems and Microsoft Office applications
- Ability to remain calm and composed under pressure, particularly during busy periods
- Professional appearance and presentation standards befitting a customer-facing role
- Flexibility to work shifts, including weekends and public holidays as required
- Problem-solving skills and a customer-first mindset
- Attention to detail and accuracy in processing transactions and managing information
- Relevant hospitality qualifications or certifications (preferred but not essential)
- Experience with multiple international guests and cultural awareness (advantageous)

What we offer

- The Lurline is committed to providing a rewarding and supportive workplace for all team members. We offer:
- Competitive salary package commensurate with experience and qualifications
- Opportunities for professional development and career progression within the hospitality industry
- A collaborative and inclusive team environment where your contributions are valued
- Staff benefits and discounts on hotel facilities and services
- Ongoing training and support to help you excel in your role
- A dynamic workplace where you can develop valuable customer service skills

About us

The Lurline is a distinguished hospitality establishment located in the heart of Sydney, committed to delivering exceptional guest experiences through outstanding service and attention to detail. Our mission is to provide guests with a warm, welcoming environment where they feel valued and cared for during their stay. We pride ourselves on our team's dedication to hospitality excellence, our commitment to maintaining the highest standards of service, and our passion for creating memorable moments for every guest. Our values centre on integrity, teamwork, and a genuine desire to exceed guest expectations. We believe that our success is built on the dedication of our team members, and we are proud to foster a workplace culture that encourages professional growth, respects diversity, and celebrates achievement.

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📌 Front office (City of Sydney)
🏢 The Lurline Randwick
📍 City of Sydney