Job Category: Call Centre and Customer Service

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an setting that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

Job Description

About the Role

As the Client AdministrationOfficeryou willbe responsible for:

Greeting clients,visitorsand staffin a warm and professional manner

Answeringand managing incomingphone calls

Scheduling and coordinating client appointments,roomand vehicle bookings

Preparingcorrespondence and documents

Processing payments

Respondingto general enquiries or directing themto theappropriate person

Desired Skills and Experience

Qualifications, knowledge,skillsand experience

Certificate in administration,businessor related field (desirable)

Demonstrated commitment to delivering high quality and consistent customer service





Demonstrated ability tomaintainconfidentiality and professionalism

Exceptional interpersonal skills

Strong organisational skills, with the ability to manage competing priorities, meet deadlines and adapt in a fast paced,changing environment

Advanced working knowledge of the Microsoft Office suite products, Client ManagementSystemand otherinformation systems, asrequired

Demonstrated ability to manage challenging interactions with customers and negotiate successful outcomes

Current NDIS Worker Check and Working with Children Check

We’reserious about safeguarding our clients. If youdon’thave a current NDIS Worker Check and SA Working withChildrenCheck,we’lllet you know how to obtain these prior to starting work with us.

As an employee of Novita,enjoy a range of benefits:

- Total salary package includes base salary, annual leave loading and 12% superannuation
- Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay
- Further maximise your take home pay with additionalsalary packaging benefits including mealand entertainment expenses, accommodation and venue hire, private novatedleasingand additionalsuperannuation contributions

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates willbe requiredto complete background checks prior to confirmation of employment.

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📌 Client Administration Officer | Kadina
🏢 Novita
📍 Kadina