Company Description:

Jones & Co Collection is a specialist marketing and PR agency connecting the global travel industry with the Australian and New Zealand markets. Headquartered in Victoria, our team brings deep experience working with international travel brands across both B2B and B2C channels, delivering tailored tourism management, media relations, and integrated PR and marketing strategies backed by strong market analysis and local consumer insight.

Founded in 2012 by Nadine Jones, Jones & Co Collection has built its reputation on strong industry networks and a deep understanding of trade and marketing communications. Our expertise spans travel management and representation, travel trade benefits, event and incentive travel, and public relations and operations.

Role Description:

We're looking for a full-time, on-site Account Manager based in Hawthorn, VIC, to manage day-to-day relationships with our travel and tourism clients. As the primary point of contact for assigned accounts, you'll be central to building and maintaining the B2B trade relationships that drive our clients' success in the Australian and New Zealand markets — working closely with travel trade partners, media, and consumer-facing channels alike.

You'll coordinate marketing and PR activities, oversee project timelines and budgets,



prepare reports and performance summaries, and help shape integrated strategies across trade and consumer channels. Day-to-day, this means liaising with internal teams and external partners, organising events and activations, monitoring market trends, and spotting opportunities to grow client accounts. You'll also maintain accurate account documentation, contribute to proposals, and champion high standards of service and communication throughout.

Qualifications

- Experience in account management or client services, preferably in the travel and tourism industry
- A strong track record of building and managing B2B trade relationships, with excellent stakeholder management and communication skills (written and verbal)
- Proven ability to coordinate campaigns and projects, manage timelines and budgets, and deliver against agreed objectives
- Confidence working across both B2B and B2C environments, including trade partners, media, and consumer-facing channels
- Robust organisational and multitasking skills, with attention to detail and the ability to prioritise in a fast-paced setting
- Knowledge of, or strong interest in, the travel and tourism sector — particularly the Australian and New Zealand markets

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📌 Account Manager (City of Boroondara)
🏢 JonesCollection
📍 City of Boroondara