Guest Services Attendant – Hotel Front Office

Deep Blue Hotel & Hot Springs | Warrnambool

Join one of Regional Victoria's leading tourism and wellness destinations.

At Deep Blue Hotel & Hot Springs , we create memorable experiences through genuine hospitality, exceptional service and attention to every detail.

Located on the spectacular Warrnambool coastline, Deep Blue combines an 80-room hotel with our award-winning Hot Springs Sanctuary, Day Spa, private bathing experiences and Restaurant Tides, welcoming thousands of leisure, corporate and international guests each year.

As our business continues to grow, we are looking for passionate hospitality professionals to join our Front Office team.

About the Role

As a Guest Services Attendant – Front Office , you will be the first and last impression our guests have of Deep Blue.

This is a wide-ranging role where no two days are the same. You'll be welcoming guests, managing reservations, assisting with enquiries, supporting concierge services and ensuring every guest receives exceptional service from pre-arrival through to departure.

Working closely with Housekeeping, Maintenance, Food & Beverage and our Experiences team, you'll play an important role in delivering seamless guest experiences across the property.

Your Responsibilities

- Welcoming guests with warm, professional service.
- Checking guests in and out efficiently.
- Managing accommodation reservations across multiple booking channels.
- Responding to phone, email and online enquiries.
- Processing payments and balancing daily transactions.
- Providing local tourism recommendations and concierge assistance.
- Coordinating room allocations with Housekeeping.
- Assisting guests with requests and resolving issues professionally.




- Supporting operational administration and daily reporting.
- Maintaining a clean, organised and welcoming reception environment.

About You

We're looking for someone who genuinely enjoys looking after people.

You are someone who:

- Loves delivering outstanding customer service.
- Has excellent communication and interpersonal skills.
- Presents professionally and takes pride in your work.
- Is calm under pressure and enjoys working in a quick-paced environment.
- Has exceptional attention to detail.
- Is confident using computers and learning new systems.
- Works well independently while also contributing to a supportive team culture.
- Takes ownership and always looks for ways to improve the guest experience.

Previous hotel reception or reservations experience is mandatory, however candidates with strong customer service experience from hospitality, tourism, retail or similar industries are encouraged to apply.

Experience with hotel Property Management Systems such as Agilysys Versa, RMS, Opera or similar is advantageous but not essential.

Why Join Deep Blue?

At Deep Blue, we believe our people create memorable guest experiences.

When you join our team you'll enjoy:

- Working for one of Warrnambool's leading hospitality and tourism businesses.
- A supportive leadership team committed to your development.
- Opportunities for internal progression across multiple departments.
- Staff discounts across accommodation, dining and wellness experiences.
- A positive workplace culture where teamwork is genuinely valued.
- Ongoing training and professional development.

Availability

This role operates across a rotating roster which may include:

- Morning shifts
- Afternoon shifts
- Evenings
- Weekends
- Public Holidays

Flexibility across a 7-day roster will be highly regarded.

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📌 Hotel Reservations Receptionist (Warrnambool)
🏢 Deep Blue Hotel and Hot Springs
📍 Warrnambool