Client Services Officer - make a difference!

A newly created role presents as we search for a professional and resilient Client Services Officer to join BHC’s Client Services Hub. As a primary point of contact for tenants, applicants, support providers and other stakeholders, you will deliver high-quality frontline customer service across phone, email and digital enquiries, resolving matters at first contact wherever possible and ensuring every interaction is handled respectfully and efficiently. Alongside frontline customer service, you will contribute to a range of Hub activities including housing applications, applicant data management, tenancy administration, and resident engagement support.

Reporting to the Manager – Client Services Hub, this role is well suited to someone with experience in housing/community services or property management, customer service and administration, or contact centres, management related environments. We are especially interested in hearing from people in the early stages of their real estate careers, including property administrators and leasing support staff, who bring a baseline understanding of tenancy legislation and are keen to build their capability in community housing.

Our organisation :

BHC is an independent, charitable, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a strong growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!

BHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a solid growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!

What we are seeking:

Experience in property management, customer service, contact centre, housing, community services, administration or a related role.

Confidence managing high volumes of enquiries across phone, email and digital channels.





Strong computer literacy, accurate data entry skills and the ability to learn new systems quickly.

Excellent organisational skills, attention to detail and the ability to manage competing priorities.

A calm, professional and resilient approach when supporting people through complex or sensitive matters.

Experience with CRM, telephony or case management systems will be highly regarded.

Training or experience in conflict resolution or de-escalation techniques would be advantageous.

What you’ll be doing:

Client enquiries : Respond to inbound phone, email and digital enquiries through the Client Services Hub, providing accurate, respectful and timely information.

First contact resolution : Resolve enquiries wherever possible using established procedures and knowledge resources, and triage or escalate more complex matters when needed.

Housing access and allocations : Support application processing, eligibility checks, affordability assessments, applicant records, property advertising and viewing coordination.

Tenancy support : Assist tenants with routine tenancy enquiries, including rent and payment questions, correspondence, complaints and feedback processes, household changes and general tenancy information.

Administration and records : Accurately document interactions, update systems, maintain applicant and tenancy records, and support high-quality data entry and records management.

Team support : Work collaboratively across Operations, Assets, Resident and Communities, and Corporate Services, with opportunities to contribute to broader Hub activities as your skills develop.

For aPosition Description with more information, we invite you to visit the Careers section of our website.

Why join our team?

At BHC there is a clear focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.





There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.

Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.

Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.

Your wellbeing matters to us. You will receive access to a paid ‘wellbeing day’ off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support including workshops, a holistic wellbeing program for staff and their families including nutritional and financial support, legal guidance and counselling, and a market-leading gender-neutral parental leave policy offering up to 14 weeks’ full pay in addition to government paid parental leave to support equality and inclusivity. At BHC we have a shared commitment to a work environment where everyone can belong. We are proud to have an employee led committee, BRIDGE (Belonging, Respect, Inclusion, Diversity, Growth and Equity) who actively support the priorities that are important to our staff.

The office environment is modern with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.

We invite you to visit BHC’s website to learn more about BHC.

To apply

Removed: This section has been removed in refinement for clarity and compliance.

#J-18808-Ljbffr

📌 Client Services Officer - make a difference! (Brisbane City)
🏢 Brisbane Housing
📍 Brisbane City