Residental Support Worker/Administration Assistant

Fixed Monday-Friday Shifts | 6:00am - 2:00pm | Full-Time Opportunity

We are seeking an experienced Support Worker with strong administrative skills to join our team at Smith’s Hall Guesthouse, Rozelle.

Smith’s Hall is an assisted boarding house licensed and regulated by the Department of Communities and Justice (DCJ), supporting adults primarily with psychosocial disability and/or mental health conditions, as well as other disabilities or conditions such as intellectual disability. The role combines hand-on daily living support with an important administration component.

We are looking for someone who is calm, reliable, organised and professional, with the ability to support residents while also assisting the Operations Manager with the day-to-day running of the house.

About the Role

This role involves supporting up to 30 residents with daily routines, wellbeing, medication support, documentation and general house operations.

Working closely with the Operations Manager, you will help ensure residents are supported, records are maintained, and concerns are escalated appropriately.

The right person will be confident working directly with residents in a residential disability setting and capable of completing documentation and computer-based administration tasks accurately.

Employment Structure & Hours

This position is based at Smith’s Hall Guesthouse in Rozelle and is intended to provide consistent weekday morning coverage.

Monday to Friday

6:00 am to 2:00 pm

Role setting and focus

Residential assisted boarding house environment

Direct resident support

Administration duties supporting the Operations Manager

Applicants must be genuinely available to work the full weekday shift pattern on an ongoing basis.

Key Responsibilities

Responsibilities may include:





Supporting residents with daily routines, activities of daily living, personal care, hygiene, wellbeing and independence

Providing respectful support to residents with psychosocial, mental health and intellectual disability

Conducting welfare checks and observing changes in resident presentation, mood, health or behaviour

Assisting with medication support and related documentation in accordance with policy

Supporting a safe, clean, respectful and well-managed residential environment

Assisting with general house operations, including supplies, safety checks, maintenance reporting and visitor awareness

Completing accurate progress notes, handovers, incident reports and other required documentation

Identifying risks or concerns and escalating them promptly to the Operations Manager or management team

Upholding resident dignity, privacy, choice, rights and confidentiality

Working professionally as part of a residential support team

To be considered for this role, applicants must have:

Minimum 12 months’ hands-on experience supporting adults within disability support, psychosocial support, mental health, aged care, residential care or community services

Confidence working directly with adults in a shared residential support environment

Practical, steady and willing approach to supporting both residents and day-to-day house operations

Ability to complete documentation, incident reporting and handovers accurately





Proficiency in Microsoft applications and confidence completing basic computer-based administration tasks

Strong verbal and written English communication skills

Good organisation, attention to detail and ability to follow routines, policies and escalation processes

Ability to work independently and as part of a team, while knowing when to seek guidance or escalate concerns

Professional communication with residents, staff, providers and management

Strong professional boundaries, reliability and accountability

Practical, steady and willing approach to supporting both residents and day-to-day house operations

Genuine availability to work 6:00am to 2:00pm from Monday to Friday

This role is not suited to applicants seeking their first support worker position.

Compliance Requirements

Applicants must have, or be willing to obtain:

Current Australian Driver’s Licence

NDIS Worker Screening Check

Current National Police Check Certificate

Current First Aid and CPR Certificate

NDIS Worker Orientation Module

Medication competency/certificate

Full working rights within Australia

Why People Stay With Us

Our leadership team is actively involved in the service and understands the day-to-day realities of support work. Staff are supported by approachable management and explicit expectations, with a strong focus on consistency, professionalism and quality care.

This role offers:

Regular and consistent roster

Long-term residents, allowing you to build meaningful relationships

Approachable and involved management

The opportunity to make a practical difference in residents’ daily lives

Stable work within an established and growing service

A strong focus on professional, person-centred support

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📌 Residental Support Worker/Administration Assistant (Inner West Council)
🏢 seek.com.au
📍 Inner West Council