Systems Administrator /Application Support/Technical Support Engineers-Canberra-Onsite

Responsibilities will include, but are not limited to:

- Provide systems administration, monitoring and level 2 and level 3 technical support.
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers

Delivery and operation - Technology Management - Application Support (ASUP) - Level 5

Delivery and operation - Technology Management - System Software (SYSP) - Level 4

Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Responsibilities will include, but are not limited to:

- Provide systems administration, monitoring and level 2 and level 3 technical support.
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes,



including support of testing activities.
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers

Delivery and operation - Technology Management - Application Support (ASUP) - Level 5

Delivery and operation - Technology Management - System Software (SYSP) - Level 4

Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Technical skills Minimum-

5 years’ experience supporting Government IT Systems / Relevant Microsoft certifications.

Essential criteria

- Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
- Experience with scripting languages (Power Shell) and task automation.
- Intermediate Transact SQL (T-SQL) skills and solid experience with SQL database products
- Experience working with software development teams and understanding of the Software Development Life Cycle.
- Knowledge of ITIL Incident, Problem, Change and Release Management processes.
- Strong problem-solving skill with the ability to resolve complex technical issues.

Desirable criteria -

- Windows server and Linux administration skills.
- Release automation using Azure Dev Ops or similar tools.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
- Strong communication (verbal and written) and interpersonal skills

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📌 Systems Administrator /Application Support/Technical SupportEngineers-Canberra-Onsite (Australia)
🏢 IT Alliance
📍 Australia