Account Manager/Customer Service Manager/Client Relationship Officer
Our client is the leading workwear fashion specialist servicing national and international wholesale accounts. My client is a very well-established business, over 35 years. We are seeking a candidate with excellent experience, has long-term tenure in their career (5 years min preferred), able to work autonomously and who resides within a 30-minute radius from the very stylish offices in Eagle Farm.
DUTIES INCLUDE:
SALES/OUTBOUND
- Make outbound calls to appropriate sections of the database
- Use outbound calls as a tool to generate potential sales and increase customer spend as a result of relationship building
- Track potential sales opportunities regularly and ensure that appropriate follow-ups are carried out to assist in winning the business
- Identify potential areas of sales growth
- Provide information on specials and other new products
- Raise awareness of products that the customer may not currently be purchasing as well as the potential for indents and/or future orders
- Establish any areas of concern (pricing, quality, delivery times etc) to any lapsed or MIA customers
- Problem solve any issues and report / provide feedback to management
RECENT ACCOUNTS
- Contact every new account to establish a relationship and learn about their business
- Use the introductory phone calls to highlight appropriate products and potentially drive additional sales
INBOUND CALLS
- Answer incoming calls and provide support to customers for stock enquiries, order enquiries, stock arrival dates, returns, and web enquiries.
- Ensure all notes are entered into CRM after each call against the customer
- Manage customer complaints and escalate if further action is required.
- Identify sales opportunities and lodge all requests for quotes
RECEPTION
- Ensure that all customers attending the showroom are looked after as required
- Manage all samples that are ‘borrowed’ from the showroom to ensure they are returned or ultimately invoiced out
- Ensure that one item of every style / colour is kept in the showroom and that all stock is neat, clean and labeled correctly
- Ensure that the showroom is maintained in a clean and tidy manner
CRM DATABASE
- Record comprehensive notes of every customer interaction into the CRM database
- Create “Opportunities” in the CRM database as a record of all potential sales and follow up these opportunities regularly until the sale is closed
- Update the database and change details/contact information as required
Our client provides an excellent working environment and has a very strong staff base (most have been with them for over seven years plus). Salary $75-$80K plus super