Woolf Plumbing & Gas

Administrative Coordinator

Not all admin roles are created equal. Some are slow. Some are repetitive. Some are where ambition goes for a little lie down.

This is not one of those roles.

At Woolf Plumbing & Gas, we’re looking for someone who can be the voice of our company, the first impression for our customers, and a key part of keeping the wheels turning behind the scenes. This is a fast-paced, diverse role where no two days look quite the same, and that’s exactly how we like it.

We’re a fun, hardworking team with a younger energy, a strong culture, and a genuine love for doing things properly. We take our work seriously, but not ourselves. We back each other, have a laugh along the way, and care a lot about the experience our customers have with us.

What this role is all about

You’ll be the first point of contact for many of our customers, which means you’ll play a big part in how people see and experience Woolf Plumbing & Gas. You’ll be answering calls, managing incoming enquiries, keeping communication flowing, and making sure things are handled quickly, accurately, and professionally. Some days will be smooth sailing. Some days will be a bit of organised chaos. You’ll need to be the kind of person who can keep calm, think clearly, and keep moving when things get busy.

We’re looking for someone who:

- takes real pride in doing a good job
- is warm, confident, and great with people
- can think on their feet and stay calm under pressure
- is resilient and strong-willed when things get busy
- likes being challenged and doesn’t want a boring, repetitive role
- enjoys learning new skills and getting better at what they do and always looking for ways to improve




- has a good sense of humour and doesn’t take themselves too seriously
- is organised, switched on, and able to follow things through
- genuinely cares about doing things properly, not just getting them done

What you’ll be doing

- answering incoming calls quickly and professionally
- managing all incoming communications across phone, email, web enquiries, live chat, and more
- helping process enquiries and direct them to the right next step
- supporting bookings and customer communication
- Booking jobs and allocating work to technicians
- keeping records and systems accurate and up to date
- helping ensure no enquiry gets missed and no customer feels forgotten
- working closely with the team to keep the day running smoothly

Why people like working here

Because the days move. Because the team is good. Because the role matters. You won’t just be sitting in a corner pushing paper around. You’ll be a key part of the customer experience and a big part of the energy of the office. You’ll be trusted, supported, challenged, and given the chance to grow.

We want someone who wants more than just a job. We want someone who wants to be part of a team, learn new things, and take pride in being someone others can rely on.

This role could be a great fit if you:

- have admin or customer service experience
- have worked in a trade or fast-paced service business before
- love variety and being busy
- like structure, but can also adapt when things change
- enjoy being the person who keeps things moving

To apply

Send us your resume and a short cover letter telling us a bit about yourself and why you think you’d be a great fit for the role. If you’re reliable, sharp, good with people, and ready for a role where every day is different, we’d love to hear from you.

📌 Administrative Coordinator (Forrestdale)
🏢 Woolf Plumbing and Gas
📍 Forrestdale