Description

Major responsibilities:

- Provide service-related assistance by way of phone support
- Attend field breakdowns and repair crane in a timely manner
- Maintaining service reports and submit these in a timely manner upon completion of repair
- Provide feedback on component failure
- Analyze and troubleshoot warranty problems when beyond the scope of the distributor or customer
- Interact with Manitowoc Crane Group based personnel on matters pertaining to service materials, product requirements, availability, and code compliance
- Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
- Analyzes reports of technical problems to determine trends affecting future design, production,



service and maintenance processes and recommends modifications to eliminate future problems
- Other areas of responsibility as assigned

Requirements:

- Technical service & support related working experience preferably in the crane industry or heavy equipment industry.
- An Engineering degree in either mechanical, hydraulics or electrical engineering preferred, or equivalent trade experience and skills maybe considered.
- Ability to read and work with electronic and hydraulic schematics.
- Possess solid analytical skills in the evaluation of reports of technical issues, research findings, and/or output of a system/process etc.

📌 Apprentice (Seven Hills)
🏢 The Manitowoc
📍 Seven Hills