OVERVIEW

Gellung Warl - meaning 'tip of the spear' in Gunaikurnai language - is a First Peoples’ representative and deliberative body, underpinned by Aboriginal Lore, Law and Cultural Authority.

Gellung Warl is established as a statutory corporation under the Treaty Act. It is made up of three arms that work together:

- the First Peoples' Assembly, the political decision-making arm
- Nginma Ngainga Wara, an independent government oversight and accountability arm and
- Nyerna Yoorrook Telkuna, an independent mechanism for ongoing truth-telling.

Gellung Warl is guided by the Ngarrakeetoong Martongakeeyt (Community Vision) and is answerable to Community through the Larbargirrar Gnuurtak Tulkuuk (Community Governance and Answerability Framework), which sets out how Gellung Warl engages with and is answerable to First Peoples in Victoria. Gellung Warl’s underlying purpose is to promote collective self-government, self-determination and empowerment of Traditional Owners and Aboriginal Victorians, including by:
- by representing First Peoples in Victoria and exercising decision making powers in relation to First Peoples in Victoria
- representing First Peoples in Statewide Treaty negotiations with the State, including undertaking ongoing Statewide Treaty negotiations, and supporting Traditional Owner treatymaking
- providing for ongoing truth-telling and healing
- advising the Parliament and the State government in relation to matters that affect First Peoples and holding the State government to account in relation to its commitments to, and the impact of its actions on, First Peoples.

Walk with us and make history! THE ROLE The purpose of this role is to provide comprehensive administrative, operational and business support services that contribute to the efficient and effective functioning of Gellung Warl. The role assists in coordinating business services operations to ensure the workplace is well maintained, responsive and operational focused. Working collaboratively with internal and external stakeholders, the position supports the smooth day to day operation of the office by delivering culturally safe, high-quality administrative services, maintaining effective systems and processes and contributing to a positive and productive work environment.

This role requires the ability to navigate a complex and culturally sensitive environment, ensuring administrative and business services activity upholds Gellung Warl’s cultural authority, priorities and values while maintaining constructive relationships with colleagues, Traditional Owners, communities, stakeholders, visitors and service providers.

As part of Business Services, the Business Services Officer provides practical support across reception, enquiries, meeting coordination, office supplies, records and facilities-related administration, working closely with the Facilities Manager and relevant internal stakeholders to ensure daily operations are timely, accurate and aligned with organisational priorities. The role helps ensure Gellung Warl’s office environment is welcoming, well organised and delivered in support of broader organisational and Treaty objectives.

ACCOUNTABILITIES

Core:

- Ensure decisions and actions align with Gellung Warl’s governance framework,



operational requirements and statutory obligations.
- Engage respectfully with Traditional Owners and uphold cultural authority in all interactions.
- Work collaboratively across Gellung Warl to support office operations, visitor experience and alignment of business services activity with organisational priorities.
- Maintain constructive working relationships with colleagues, stakeholders, visitors, contractors and community representatives to support effective business services outcomes.
- Model Gellung Warl's values and expected behaviours.
- Contribute positively to a culturally safe, inclusive and respectful workplace.

Specific:

- Support the Facilities Manager by coordinating operational priorities and delivering accurate, timely and high-quality administrative and business support services.
- Providing administrative support across the business as required.
- Ensure administrative activities comply with Gellung Warl policies and legislative requirements.
- Contribute to the effective operation of the office by maintaining organised systems, resources and workspaces ensuring they are well maintained for staff, Members and visitors.
- Act as the first point of contact for business services enquiries via phone and email.
- Monitor shared inboxes and respond to enquiries in a timely manner.
- Provide Office Reception support and coverage when required.
- Deliver high-quality services that meet organisational standards and stakeholder expectations.
- Support onboarding and administrative requirements for new staff.
- Assist with the coordination of internal meetings and gatherings, including room set-up, visitor arrangements and organising catering.
- Liaise with contractors and service providers, such as cleaning and maintenance providers, in line with organisational processes and under the guidance of the Facilities Manager.
- Provide support to regional offices as needed and directed. Some travel maybe required.
- Build collaborative relationships across teams and stakeholders.
- Maintain records in accordance with privacy and record management standards.
- Actively review existing administrative procedures, identify gaps and recommend solutions to improve overall service delivery.
- Undertake other duties consistent with the responsibilities and classification of the role.

KEY SELECTION CRITERIA Planning & Organisation

- Strong organisational planning and operational coordination skills, with the ability to manage competing priorities and changing demands.
- Demonstrated ability to plan, prioritise workloads, manage time effectively and deliver outcomes within agreed timeframes.
- Attention to detail and accuracy.
- Strong problem solving and initiative skills.
- Ability to maintain confidentiality and professionalism.

Communication Skills





- Highly developed communication and interpersonal skills with a collaborative approach that fosters positive working relationships across all levels of the organisation.
- Proven ability to establish rapport and communicate with sensitivity, discretion, and professionalism in variety of workplace situations.
- Digital Capability and documentation accuracy
- Demonstrated proficiency using Microsoft 365 and other relevant business systems.
- Ability to maintain high accuracy in data entry and document management tasks.

Critical Thinking & Judgement

- Ability to think strategically and align work with organisational priorities.
- Demonstrated capacity to analyse complex issues and develop practical solutions.

Personal Effectiveness

- Demonstrated initiative and accountability.
- Ability to work independently and collaboratively.
- High level of professionalism, integrity and discretion.
- Commitment to delivering high-quality outcomes.

Cultural Capability

- Passionate about being part of reform to benefit First Peoples in Victoria.
- Ability to work respectfully with First Peoples, Traditional Owners and Aboriginal communities.
- Demonstrated understanding of cultural safety and culturally responsive practice.
- Ability to build respectful, collaborative and culturally informed relationships.
- Commitment to Gellung Warl's values and organisational purpose.

EXPERIENCE & QUALIFICATIONS

- Relevant qualification in Business Management/Administration or extensive experience in a business support role.
- Experience providing high level administrative and operational support to management and professional staff.
- Solid multitasking skills, with proven ability to manage competing priorities and prioritise workloads.
- Sound knowledge of administrative systems and procedures.
- Ability to build and maintain effective relationships with internal and external stakeholders.
- Hold a current Victorian Driver’s License.
- Ability to travel and stay overnight across Victoria as required.
- As part of our commitment to child safety and in line with the Working with Children Act 2005 (Vic), all roles within Gellung Warl require a valid Working with Children Check (WWCC).

Desirable:

- Experience supporting Treaty, Indigenous rights, constitutional, governance or major reform processes.
- Knowledge of Victoria's First Peoples policy, legislative and governance environment.

SALARY & TERM

Ongoing position

Salary from $77,224 - $83,524per annum (full-time equivalent) plus superannuation, based on experience and expertise.

LOCATION

This role extends its reach across the Melbourne region with some regional travel as required.

HOW TO APPLY

Please visit our website to review the full job profile and find out more about us on Treaty journey. Jobs - Gellung Warl. https://gellungwarl.org/jobs/

If you are ready to take on a challenging role and make a significant impact, please submit your resume, cover letter, and any other supporting documents to [email protected] or follow the prompts to Apply Now!

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Note that interviews may commence prior to application close dates as suitable applications come through, so the position may be filled before close date.

Applications close: 30 August 206

📌 Business Services Officer (Collingwood)
🏢 Gellung Warl
📍 Collingwood