About the business

Seaga Group is a distribution business established for over 35 years. We take a partnership approach, applying in-depth knowledge and experience to deliver technology driven customised solutions. Our product range is extensive and diverse, characterised by consistent supply of high quality, trusted industry brands.

Key Features:

- Young and energetic team
- Technology driven
- Opportunity for career advancement

The Position: We are currently seeking a self-motivated individual who is eager to take a step towards business management. The role will begin with a strong focus on customer service and business development, but it is designed to provide exposure across all key aspects of running a business. The successful candidate will build a solid foundation for future progression and have the opportunity to grow into an integral member of the management team.

Job Tasks and Responsibilities:

- Manage and maintain existing customer base covering all aspects of an internal customer service role
- Build relationships with existing Key Account customers and other distribution partners to grow the overall business.
- Manage daily transactions for customers ensuring accurate and timely input from Sales Orders to Invoices and credit memos where relevant
- Monitor customer back orders with appropriate communication to customers
- Constantly absorbing market intelligence and voice of customers, knowledgeable of latest industry developments and stay up-to-date on competitors
- Support the team with major customer monthly consumable requirements




- Build a thorough understanding of the product base of the business such that customers can rely on your knowledge
- Develop deep expertise in our full product and equipment portfolio, becoming a go-to resource for customers by providing technical advice, practical solutions, and hands-on demonstrations where required
- Identify and pursue opportunities to grow the business within the existing customer database
- Manage our ERP system to a level that ensures all key stakeholders (customers, suppliers and shareholders) get the service and accurate information required

Required Skills / Competencies:

- University degree (all disciplines welcome; a background in Business, Engineering, or Textile Design is highly regarded).
- Outstanding verbal and written communication skills. Must be confident and professional when engaging with customers via phone and email, able to handle enquiries, resolve issues and build strong long-term relationships.
- Previous experience in sales or customer service within the packaging, industrial and/or manufacturing sector is a strong advantage.
- Previous experience in data processing or business administration is a plus.
- Strong attention to detail with the ability to maintain accuracy.
- Excellent organisational skills with emphasis on priorities and goal setting
- Ability to collaborate effectively in a team setting.
- Strong desire to get involved in the sales aspect of business
- Deal with complex concepts comfortably and effectively copes with change

Job Type: Full-time Pay: $55,000.00 – $70,000.00 per year

Experience

- Business or Finance: 2 years (Preferred)

Work Location: In person

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