Talentpath Recruitment are proud to be partnering with Australia's fastest growing and most award-winning general insurance company to find Home Claims Consultant super stars to join the team in Kawana Waters! If you are passionate about creating exceptional customer experiences, have the desire to be a part of a high performing team and want to join an organisation dedicated to helping you grow, then we want to hear from you!
What’s in it for you?
- Recognition for high performance monthly performance-based bonuses - up to $1300 per month.
- Earn up to $3000 in learning bonuses in your first 6 months.
- Incredible Kawana location with free onsite parking and close to public transport.
- Additional paid ‘ME’ day, generous paid parental leave, and the option to purchase additional leave.
- Access to healthy mind and body hub, mental-health support, and fitness discounts
- Genuine investment in your future with internal development programs and access to a wide range of online courses.
- Generous discounts on insurance products and through partnerships with retailers, hospitality providers, and more
- Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!
About the role: This is a dynamic, phone-based contact centre role, supporting customers through the home insurance claims journey. Key responsibilities include:
- Start date: Monday, 24th August 2026
- Full-time, 37.5 hours per week on a rotating roster between 6:00 AM – 6:00 PM, Monday to Saturday.
- Saturday shifts required only once every 7–8 weeks, with a rostered day off (RDO) in return.
- As part of the application process,
shortlisted candidates will need to attend a group interview/assessment centre at Kawana on Tuesday, 11th August 2026.
- Manage a portfolio of home insurance claims from lodgement through to resolution.
- Handle high-volume inbound and outbound customer calls, providing empathetic support and regular updates.
- Gather and assess claim information against policy guidelines and PDS requirements to determine outcomes.
- Review builder, engineer, and supplier reports to support claims decisions.
- Coordinate with internal teams and external partners to manage repairs and ensure positive customer outcomes.
- Maintain accurate claim records and proactively resolve customer concerns.
- Contribute to team success by delivering on individual KPIs and supporting a customer-first claims experience.
About you:
- Exceptional customer service skills and a genuine passion for helping people.
- Strong written and verbal communication skills, with the ability to set clear expectations and provide empathetic support.
- High resilience and emotional intelligence, particularly when assisting customers who may be distressed.
- A proactive mindset with the ability to follow structured processes and use sound judgement.
- Excellent time management skills,
with the ability to prioritise and multitask effectively in a fast-paced environment.
- Strong computer literacy and the ability to quickly navigate multiple systems and platforms.
- A high level of accountability, integrity, and professionalism, especially when handling sensitive information.
- Availability to work full time hours and commit to the full training period without planned leave.
- Previous experience in a similar contact centre or claims role is highly regarded, but not essential - full training and ongoing support will be provided.
Who are we, and what's next? We're Talentpath - Nice To Meet You. We're Lucky To Partner With Companies To Help Them Fuel The Potential Of Their Business Through The Addition Of Talented People. We'd Love To See You Apply Directly To This Ad So We Can Get The Ball Rolling, As Our Client Will Be Interviewing As Soon As Possible. Alternatively, If You're Looking For a Career Convo To Explore Your Options, We'd Love The Opportunity To Help. For a Zoom, a Coffee Or Just To Say Hi, You Can Find Me On The Details Below
[email protected] We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!
📌 Claims Consultant (Kawana)
🏢 Talentpath Recruitment
📍 Kawana