Join Perth’s leading emergency clinic with a great team environment

Support pets and owners with compassion and calm during stressful times

Earn competitive rates, including night and weekend penalties Client Care Representative – Join the Perth Vet Emergency Team Do you have experience working in a veterinary clinic and a passion for client care?

Perth Vet

Emergency (PVE) is seeking a dedicated Client Care Representative to join our dynamic team.

About Perth Vet

Emergency PVE is a busy, progressive emergency clinic in Perth, known as a leader in Emergency and Critical Care (ECC). We aim to set the highest standard for veterinary care in Australia. Our team includes compassionate client care representatives, managers, nurses, and veterinarians, all working together to support pets and clients alike.

About The Role As a Client Care Representative (CCR), you’ll be the vital link between our clients and clinical team. From the moment clients walk through our doors to the time they leave, you’ll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need. With a warm and compassionate approach, you’ll bring calm to every interaction, no matter what’s happening behind the scenes.

We are open 24/7 so shift work will be required. This includes nights, weekends and public holidays.



What CCR Life Looks Like At PVE Providing outstanding service to clients and pets, including triaging on arrival

Keeping clients informed with timely updates on their pets and answering questions

Collaborating with the team on patient updates, needs, and financial information

Assisting clients with insurance and finance-related queries

Handling cash and performing daily reconciliations

Performing administrative duties to support front-of-clinic operations About You Experience in customer service, ideally within a veterinary clinic

Strong resilience and ability to stay calm in a fast-paced environment

Quick thinker, adaptable to change

Knowledge of animal triage or experience in a veterinary setting (preferred)

Reliable transport (essential for shift work) Paws & Perks Pet care discounts on treatments and products

Discounted gym memberships (Fitness Passport)

Competitive casual hourly rate from $35.63 + super + 17.5% annual leave loading

Refer-a-Friend rewards program

Dedicated wellbeing committee offering mental health resources, flu shots, and more

Employee Assistance Program (support for psychology, nutrition, sleep)

Opportunities to transfer within AEA for career growth

Supportive, team-oriented team dedicated to developing your career If you’re ready to make a difference for pets and clients alike, click apply today!

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