Client Services Manager Location: Arcare Craigieburn and other Arcare residences as required

Part time role : 26h per week (Monday to Thursday) About Arcare As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is easy - building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Benefits Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more

Allowances: Uniform, meals, shift and public holidays

Paid Training and Development days

Reward & Recognition programs including CEO incentives and National Awards

Employee Assistance Program About The Role The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions, in addition to promoting the Arcare brand and build/strengthen relationships with key referrers in the region.

The Client Service

Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Victorian State Manager – Client Services in the development of operational initiatives.

Role Objectives

Effective execution of appropriate sale and admission functions

Achieve maximum occupancy and RAD sales

Improve Arcare’s market position and achieve financial growth in the region

Support and assist the Victorian State Manager – Client Services in the development of operational initiatives

Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centered model of care and Senses-framework Your Primary Functions Will Include Conduct residential tours as required

Be required from time to time to have a primary location/focus dependent upon market forces





Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997

Negotiate with families to achieve favourable financial outcomes for Arcare

Prepare Resident Agreements prior to admission

Ensure that all data is kept current and up-to-date on the CRM system

Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.

Timely and accurately reporting of activities and initiatives to the Victorian State Manager - Client Services

Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving Research and build effective and sustainable relationships with hospitals, social workers and placement agencies

Engage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etc

Organise and host functions to promote Arcare homes in the area Skills & Experience Required Proven experience in a Sales (and/or) Customer Service position

Demonstrated experience in business development

Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care A broad understanding of issues experienced by the elder community

Well-developed interpersonal and communications skills The ability to work independently with minimum supervision

Sound organisation and computer skills

Ready to Apply It really is our people and culture that set us apart, with our ongoing focus of working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.

📌 Client Service Manager (Melbourne)
🏢 Arcare Aged Care
📍 Melbourne