If you’ve built robust people skills overtime and are now ready for more responsibility, this is where you take that next step. You won’t just answer calls, we’ll teach you how insurance works, how to explain it in simple terms, and how to confidently guide a customer through their options. You’ll learn when to ask the right questions, when to offer extra cover, and how to close a sale properly.

You’ll be building a career here, with clear standards, honest feedback, and be given real opportunities to grow. What You’ll Be Doing A full time role in-office at Sippy Downs

Take inbound calls about sales, policy updates and amendments, quotes, and general enquiries

Follow a clear call structure so customers understand their cover, pricing, and next steps

Update policy details accurately across multiple systems

Explain options in simple terms so customers can make confident decisions

Spot opportunities for additional cover and guide customers through a quote when it fits

Work toward service and sales targets, with regular feedback and coaching

Follow scripts and compliance requirements to make sure everything is done properly

Stay calm and professional when conversations are challenging What Great Looks Like Customers finish the call clear, confident, and feeling genuinely looked after

Policy information is accurate the first time, with minimal rework

Move confidently between systems without losing connection in the conversation





Follow process and compliance requirements consistently

Recognise genuine opportunities to offer additional support and act on them appropriately

Stay steady when conversations are tough and bounce back quickly

Take feedback seriously and improve week by week

Care about doing things properly and hitting your targets If you can see yourself growing into this, you’ll likely love it here. Why Youi? We’re here to make insurance more human. That means really getting to know our customers and it means backing our people to grow, not just get through the day.

Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are. It's work that’s a bit more you-shaped. What You’ll Get Set start and finish times so you can plan life outside work

22 days annual leave, plus volunteer leave and yearly salary reviews

Real pathways to grow your career, with plenty of people promoted from within

Paid training at the start and ongoing coaching as you grow A team setting where people back each other and keep things real An award-winning reward and recognition program

Wellbeing benefits including Fitness Passport

Discounted Youi insurance products

End-of-trip facilities and casual dress code Ready? Hit Apply and we'll circle back. To discover more our Culture, Values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

📌 Client Services and Sales Advisor (Sunshine Coast)
🏢 Youi Insurance
📍 Sunshine Coast