Join One of Australia's Leading Mercantile Agencies
Are you a detail-oriented skilled with a passion for quality and accuracy? Join Risk & Security Management (RS) as a Client Services Officer and play a critical role in ensuring our audit services deliver exceptional results for major financial institutions and corporate clients.
About Us
At Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on "The RS Way" values to ensure we are building a great place to work and delivery exceptional outcomes to our clients.
About the Opportunity
As our Client Service Officer, you'll be responsible for quality controlling audits completed by field auditors, ensuring every report meets client requirements and provides an accurate assessment of dealer performance. This role combines quality assurance, system management,
and stakeholder communication in a professional, supportive environment. You’ll serve as the key communication point between field auditors, clients, and dealerships via email and the phone queue.
Key responsibilities include:
- Conducting quality control reviews of audits to ensure compliance with client requirements
- Verifying accuracy of VIN number verification and asset inspection reports
- Managing audit systems, schedules, and maintaining dealer and auditor information
- Responding to queries from clients, field auditors, and dealership groups professionally
- Identifying discrepancies and ensuring all work meets internal and legislative standards
About you
You have a sharp eye for detail, strong organisational skills, and take pride in delivering quality work. You understand the importance of accuracy in quality assurance and thrive in an