Our client is a highly regarded, family-owned accounting firm with a long-standing reputation for providing exceptional service and building trusted relationships with their clients.

Due to continued growth, they are seeking an experienced Client Services Team Leader to lead their administration function while remaining actively involved in the day-to-day operations of the practice. This is a diverse and rewarding position, offering a genuine leadership opportunity within a supportive and collaborative environment.

Approximately 50% of your role will focus on supervising and mentoring a small administration team, while the remaining 50% will see you working alongside the team, providing high-level administrative support to a group of up to eight Accountants and three Bookkeepers.

About the Role

As the Client Services Team Leader, you will play a pivotal role in ensuring the smooth day-to-day running of the administration function. Acting as the key link between management and the administration team, you will oversee workflow, provide guidance and training, allocate tasks, and ensure deadlines are met while maintaining exceptional service standards.

Working closely with the Directors, Accountants and Bookkeepers, you'll also remain hands-on, assisting with a wide range of administrative and client service functions.

Key responsibilities include

- Leading, mentoring and supporting a small administration team.
- Managing workflow, allocating tasks and monitoring completion of work.
- Providing day-to-day guidance, coaching and training to new and existing administration staff.
- Preparing engagement letters, financial correspondence, meeting agendas and minutes.
- Coordinating client onboarding and offboarding processes.
- Managing ASIC and Corporate Secretarial administration, including company changes, ASIC compliance and Director ID requirements.
- Liaising with the ATO regarding payment plans, remissions and client enquiries.
- Assisting with invoicing, document preparation and client communications.




- Supporting Accountants and Bookkeepers with administrative requirements.
- Providing reception and administration support when required.
- Working collaboratively to continuously improve systems, processes and client service delivery.

About You To be successful in this role, you will have previous experience working within an Australian public practice accounting firm and understand the fast-paced nature of a busy professional services environment.

You will also bring

- A minimum of 4–5 years' experience in a Client Services, Practice Administration or Team Leader position within an accounting practice.
- Previous experience supervising or leading an administration team.
- Strong knowledge of accounting practice systems, client services and corporate secretarial processes.
- Excellent organisational and time management skills with the ability to juggle competing priorities.
- Outstanding communication skills and a genuine passion for supporting both clients and colleagues.
- A proactive, hands-on approach with the ability to lead by example.
- Availability to work full-time, Monday to Friday from 8:30am to 5:00pm office based.

What's on Offer This is an opportunity to join a respected family-owned accounting firm where people genuinely enjoy coming to work. The business has built an outstanding reputation through its commitment to client service, professionalism and long-term relationships, with many clients having been with the firm for years.

You'll step into a diverse leadership role where no two days are the same. With the support of an experienced management team, you'll have the autonomy to lead a small administration team while continuing to be involved in the operational side of the business. Your experience, initiative and ideas will be valued, and you'll have the opportunity to make a real impact.

If you're looking for long-term stability, a supportive team environment and the chance to work for a business that truly values its people, this is a fantastic opportunity to further your career within a successful and growing accounting practice.

Apply now or contact Michelle Williams at Edison Talent for a confidential discussion.

📌 Client Services Team Leader (Brisbane)
🏢 Edison Talent
📍 Brisbane