WorkTrybe is proud to partner with OnDeck as their in-house Talent Acquisition Partner, helping build a results-driven late stage collections team that supports Australian small businesses while recovering funds efficiently.

Are you motivated by targets, thrive in a rapid-paced environment, and excel at turning challenging situations into positive outcomes? OnDeck is looking for determined, empathetic, and tenacious individuals ready to make a tangible impact one call at a time.

This isn’t just another collections role.. It’s your opportunity to shape the way small businesses navigate financial recovery and make a real difference in their journey.

What you'll be doing:

You'll be at the forefront of customer engagement, owning a portfolio of late-stage accounts and working with customers to achieve fair and practical resolutions.

- Handle high-volume inbound and outbound calls
- Manage your own portfolio of late-stage recoveries
- Skip trace to locate customers and enable contact
- Build trust and negotiate realistic repayment plans
- Liaise with field agents, solicitors, and third parties
- Assess and respond to financial hardship applications
- Stay compliant with ASIC, ACCC, Privacy Act, and internal policy
- Collaborate with your team to smash individual and shared KPIs

What you'll bring:

- 1+ years of experience in collections (secured or unsecured)




- Strong experience in late-stage collections and skip tracing
- Confident communicator and skilled negotiator
- Positive, team-oriented, and approachable
- Strong attention to detail and natural problem-solving skills
- Ability to prioritise, multi-task and remain focused under pressure
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience using Salesforce is a bonus - training provided
- Litigation experience highly regarded

Why this opportunity stands out: There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few:

- Make a real difference for small businesses across Australia
- Be part of a team that's collaborative, open, and fun
- Hybrid work model - work from home 1 day per week
- Great Sydney CBD location + fully stocked kitchen
- Regular team building events + wellness initiatives
- Learn, grow and thrive in a company that invests in you

Ready to bring your energy to a team that values impact and innovation? Apply now and be part of something meaningful, where every conversation can change a business for the better.

This role is being recruited by our Talent Acquisition Partner. You will be directed to the WorkTrybe careers page once you click apply.

📌 Collections Specialist - Late stage (Sydney)
🏢 OnDeck Australia
📍 Sydney