Our mission is to equip every Australian with the skills, resources and mindset they need to start a business, grow a business or enter the workforce, regardless of their postcode!

The Community Engagement Officer is the front of house of The Australian School of Employment's Digital Solutions Program Sydney Launchpad. This role brings small business owners into the program and keeps them engaged, from the first enquiry through onboarding, mentoring, workshops, webinars and events. It's the role that makes the Launchpad feel welcoming, active and worth being part of, so every participant walks out feeling like a rockstar.

You'll be the first friendly voice on the phone and the first smiling face people see when they walk into our Haymarket Launchpad (yes, a former chocolate factory!). If you've worked in a fast-moving, founder-led business before, you'll know what this means. Priorities shift, decisions get made quickly and you won't always have a playbook handed to you.

If you thrive on building genuine relationships and love making people feel welcome, you'll love it here.

OUR VALUES:

- Energy. Bring authentic energy and positive momentum to everything you do. Be above average, have fun and enjoy the journey.

- Share the WOW. Deliver experiences that make our participants feel WOW’ed and consistently exceeds their expectations. Know that when you do amazing work, you change people's lives.

- Solve & Learn. Take ownership and initiative. Get creative and learn quickly from mistakes. Care deeply about your work, follow through on commitments and be accountable for the impact you create.

- Be Real. Mean what you say and say what you mean. Communicate honestly, give feedback directly, and be transparent when things are hard. Work without ego, build trust through authenticity, and over-communicate so no one is left guessing.

WHO WE'RE LOOKING FOR:





- Warm, confident communicator who builds rapport quickly in person, on the phone and online
- A proactive outreach mindset, comfortable picking up the phone and following up
- Strong organisation across events, bookings and follow-ups
- Ability to keep multiple participants moving without losing track
- Genuine interest in people and in building community
- Someone who gets a kick out of making someone's day better
- Comfortable using CRM software (we use Asana!)
- Calm under pressure and comfortable with ambiguity
- Adapts quickly when priorities shift
- Bonus points: experience in community engagement, events, customer success or a similar people-facing role in a small business or government-funded program

KEY ACCOUNTABILITIES:

- Enquiry Management: Handle front-door enquiries through the program inbox, respond promptly and answer questions about services and pricing Follow up by email and phone to convert enquiries into commencements Call every new applicant to welcome them to the program, walk them through what happens next and book their first services

- Launchpad Experience & Participant Welcome: Act as front of house at our Haymarket Launchpad and greet every participant on arrival for face-to-face appointments Offer water and present Launchpad gifts to participants attending in person Create an environment where every visit feels energised, personal and worth the trip

- Community Engagement & Retention:



Build relationships with new and existing participants Keep the Launchpad community active and connected Celebrate participant milestones so people stay engaged across the life of the program

- Workshops, Webinars & Events: Arrange and promote workshops, webinars and community events to our small business community Work to meet attendance targets through proactive outreach Present the full range of services, including 1:1 mentoring, workshops, webinars and self-directed tutorials, so businesses can choose what suits them

- Filling Mentor Calendar Gaps: Fill empty mentoring slots through participant outreach and booking follow-up sessions Re-engage businesses that have not used their full mentoring allocation

- Satisfaction Surveys: Drive completion of client satisfaction surveys after mentoring sessions, workshops and webinars Support the program target of 80 per cent of respondents rating services 8.5 or more out of 10

- Positive News Stories: Gather case studies, take photos and share wins on Slack and socials Celebrate participant achievements publicly, always with the participant's consent

- Employment type: Full-Time, Fixed Term to March 2030
- Location: The ASE Group Sydney Launchpad, 8 Cunningham Street, Haymarket
- Salary $65 to $80k pa inc super

TO APPLY: Please submit a custom cover letter (without using AI - we want to meet the REAL YOU!!) telling us why you're the best person for the job to [email protected]

Please note, due to the level of submissions we receive, we will only be reviewing applicants with a Cover Letter. Make it interesting!!! Videos, presentations, etc are VERY VERY VERY INTERESTING SO TRY TO BE INTERESTING! To succeed in this role, you need to be thinking differently, show us what you can do from the very start! There's only one role!

📌 Community Engagement Officer (Sydney)
🏢 The Ase Group
📍 Sydney