Responsibilities

- Investigate, troubleshoot, resolve and/or take ownership of and manage customer
- faults and queries through to resolution within appropriate SLA and service measures

- Perform troubleshooting across LAN/WAN

- Ensure that all fault tickets are updated fully and appropriately with regard to the issue, troubleshooting is undertaken and outcomes and resolution of the fault

- Deliver high-quality customer outcomes by following all relevant processes and procedures, whilst being prepared and able to think outside the square when required

- Create, design and keep documentation and procedures up to date.

- Effective and productive management of escalations, both external and internal

- Management of incidents escalated to 3rd party vendors and process partners

- Assist with root cause diagnosis and identification of problem and incident trends to proactively reduce fault volumes Perform research, analysis and design of technical solutions to meet Project requirements

- Provide technical leadership on different projects assisting another member of the team

- Ensure that existing technology investments are optimized if applicable

- Project responsibilities within project planning, work plan development and Resourcing

Who are you

- 5+ years of solid working experience on network infrastructure, implementing and maintaining switches,



and routers for large size services providers and/or enterprise companies

- Experience in SP Routing

- Extensive knowledge of IOS-XR and ASR

- Experience in Service Provider projects implementations

- Scripting network automation

- Proficient programming experience in automation using Python, Bash, Ruby, or similar programming languages.

- Australian Citizen and/or Permanent Resident

Technical Skills

- Routing &
- Switching (EIGRP, OSPFv2, BGP, Policy-Based Routing (PBR), route filtering, redistribution, summarisation, VTP, STP, RSTP+, trunking, VLANs, Layer 3 switches, HSRP, VRRP, EtherChannel, transparent bridging, SPAN, RSPAN, DHCP snooping, inter-VLAN routing, port security, CEF, Private VLANs)
- Security &
- Firewalls (access rules, VPN policies and tunnels, NAT/PAT, IPS/IDS)
- Load Balancing (pools, VIPs, health monitors, session persistence)
- SD-WAN (Cisco Meraki SD-WAN deployment, configuration and upgrades)
- Cloud Computing (Microsoft Azure – AZ-104, AZ-500, AZ-700)
- DDI (DNS changes, IPAM reservations)
- Wireless (WLCs, enterprise access points)
- LAN (Cisco Catalyst switches, ISR routers, ASR routers).

Desired Certification

- CCNP or CCIE

- Cisco Certified DevNet Associate

- Certified Kubernetes Administrator

Job Type: Full-time

Work Authorisation

- Australia (Preferred)

Work Location: Hybrid remote in North Sydney NSW 2060

📌 Computer Network and System Engineer (North Sydney)
🏢 Layer2 APAC
📍 North Sydney