Role Description This part-time remote CRM Administrator / Salesforce Administrator role focuses on maintaining and optimizing the Salesforce environment for Lab Grown Diamonds Magazine. Day-to-day responsibilities include configuring and managing Salesforce objects, fields, workflows, and automation to support marketing, sales, and editorial processes.

The role involves monitoring data quality, performing regular data imports and exports, creating and updating reports and dashboards, and managing user accounts, permissions, and security settings. The administrator will troubleshoot system issues, collaborate with stakeholders to gather requirements, implement system improvements, and document configurations and processes. This position also supports user training, ensures adherence to best practices, and partners with third-party vendors or consultants when needed.

Qualifications

- Solid analytical skills to interpret CRM data, identify trends, and propose process improvements.
- Demonstrated experience with Salesforce.com administration,



including configuration, customization, and basic automation.
- Solid system administration skills for managing user roles, permissions, data integrity, and security settings.
- Proficient troubleshooting skills to diagnose and resolve technical and process-related issues in Salesforce.
- Effective communication skills to collaborate with cross-functional teams and translate business needs into technical solutions.
- Experience creating and maintaining reports and dashboards to support decision-making.
- Understanding of CRM best practices, data governance, and workflow optimization.
- Ability to work independently in a remote setting, manage time effectively, and prioritize multiple tasks.
- Previous experience in digital media, publishing, or related industries is a plus.
- Relevant certification such as Salesforce Administrator (ADM-201) or equivalent experience is preferred.

📌 CRM Administrator / Salesforce Administrator (Australia)
🏢 Lab Grown Diamonds Magazine
📍 Australia