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Customer Care Coordinator

Hager Sales Rydalmere, Australia Permanent

Customer Care Coordinator We’re looking for a Customer Care Coordinator who thrives on helping others, solving problems, and creating positive experiences. If you're passionate about delivering outstanding service and want to develop your skills within a global organisation shaping the future of electrification, this role offers the perfect opportunity to grow.

About The Role Based in our Rydalmere office and reporting to the Customer Care Manager, you’ll be the friendly voice and reliable support our customers depend on. You’ll respond to enquiries, solve challenges, process orders, and work closely with teams across the Pacific region (Australia & New Zealand) to ensure every customer interaction is smooth, accurate, and timely.

From phone‑based support to order coordination, complaint resolution, and ERP/CRM updates, you’ll gain hands‑on experience across the full Customer Care lifecycle, becoming a trusted point of contact for both customers and internal stakeholders.

You'll work closely with colleagues across Sales, Accounts Receivable, Supply Chain, Technical Support, and more, helping ensure the customer journey is seamless from start to finish.

This role is an excellent foundation for building a long‑term career at Hager, with opportunities to grow and learn from industry experts.

Key Responsibilities

- Be the friendly, knowledgeable first point of contact—helping customers with enquiries, product details, pricing, and order updates while delivering a genuinely positive experience.
- Own the order journey from end to end, ensuring everything runs smoothly behind the scenes.
- Stay one step ahead by coordinating follow‑ups, preparing order status reports, and keeping customers informed through proactive phone and email communication.
- Resolve customer concerns with confidence and care, escalating more complex issues when needed - all while strengthening relationships and building trust.
- Work closely with teams across the business and support day‑to‑day admin and coordination tasks that help create a seamless, professional Customer Care operation.

Your Profile

- 2 years’ experience in a Customer Care or similar role
- A confident communicator—clear, friendly, and professional
- Strong problem‑solving ability and a calm, empathic approach
- Exceptional attention to detail and highly accurate data entry skills
- Comfortable working in a dynamic, fast‑paced environment
- Able to manage multiple tasks and stay organised
- Experience using mainstream ERP and CRM systems (SAP advantageous)

If you're someone who takes pride in helping customers and enjoys working closely with a collaborative team, you’ll thrive in this role. Why Hager?

- Work with a global brand known for quality, reliability, and technical excellence
- A personalised onboarding program to set you up for success
- Continuous development through Hager Group’s award‑winning Hi University
- Work with a supportive, collaborative team invested in your growth
- Be part of a future‑focused industry leading the shift toward electrification and smart technology

Power up your career with Hager and grow with a company that invests in your future! Apply

Apply

Explore your commute

- How we care Uncover how we drive sustainability, tackle climate change, and care for our employees.
- We are Hager Learn more about us, our culture and values.
- What we offer Experience a professional, warm, and collaborative environment — and grow with us.
- Our expertise Dive into the way we’re shaping tomorrow’s electrical world.
- FAQ's Find answers to candidates’ top questions about our recruitment process.
- Path to hire Check out our recruitment process — a clear, step-by-step guide to what to expect.
- Sales Opportunities Discover how our team is shaping tomorrow’s electrical world.

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Customer Care Coordinator

Hager Sales Rydalmere, Australia Permanent

Customer Care Coordinator We’re looking for a Customer Care Coordinator who thrives on helping others, solving problems, and creating positive experiences. If you're passionate about delivering outstanding service and want to develop your skills within a global organisation shaping the future of electrification, this role offers the perfect opportunity to grow.

Key Responsibilities

- Be the friendly, knowledgeable first point of contact—helping customers with enquiries, product details, pricing, and order updates while delivering a genuinely positive experience.
- Own the order journey from end to end, ensuring everything runs smoothly behind the scenes.
- Stay one step ahead by coordinating follow‑ups, preparing order status reports, and keeping customers informed through proactive phone and email communication.
- Resolve customer concerns with confidence and care, escalating more complex issues when needed - all while strengthening relationships and building trust.
- Work closely with teams across the business and support day‑to‑day admin and coordination tasks that help create a seamless, professional Customer Care operation.

Your Profile

- 2 years’ experience in a Customer Care or similar role
- A confident communicator—clear, friendly, and professional
- Strong problem‑solving ability and a calm, empathic approach
- Exceptional attention to detail and highly accurate data entry skills
- Comfortable working in a dynamic, fast‑paced environment
- Able to manage multiple tasks and stay organised
- Experience using mainstream ERP and CRM systems (SAP advantageous)

If you're someone who takes pride in helping customers and enjoys working closely with a collaborative team, you’ll thrive in this role. Why Hager?

- Work with a global brand known for quality, reliability, and technical excellence
- A personalised onboarding program to set you up for success
- Continuous development through Hager Group’s award‑winning Hi University
- Work with a supportive, collaborative team invested in your growth
- Be part of a future‑focused industry leading the shift toward electrification and smart technology

Power up your career with Hager and grow with a company that invests in your future! Apply

Apply

Explore your commute

- How we care Uncover how we drive sustainability, tackle climate change, and care for our employees.
- We are Hager Learn more about us, our culture and values.
- What we offer Experience a qualified, warm, and collaborative environment — and grow with us.
- Our expertise Dive into the way we’re shaping tomorrow’s electrical world.
- FAQ's Find answers to candidates’ top questions about our recruitment process.
- Path to hire Check out our recruitment process — a clear, step-by-step guide to what to expect.




- Sales Opportunities Discover how our team is shaping tomorrow’s electrical world.

Share this job
- Facebook
- X
- LinkedIn
- Email

Apply

Customer Care Coordinator

Hager Sales Rydalmere, Australia Permanent

Customer Care Coordinator We’re looking for a Customer Care Coordinator who thrives on helping others, solving problems, and creating positive experiences. If you're passionate about delivering outstanding service and want to develop your skills within a global organisation shaping the future of electrification, this role offers the perfect chance to grow.

Key Responsibilities

- Be the friendly, knowledgeable first point of contact—helping customers with enquiries, product details, pricing, and order updates while delivering a genuinely positive experience.
- Own the order journey from end to end, ensuring everything runs smoothly behind the scenes.
- Stay one step ahead by coordinating follow‑ups, preparing order status reports, and keeping customers informed through proactive phone and email communication.
- Resolve customer concerns with confidence and care, escalating more complex issues when needed - all while strengthening relationships and building trust.
- Work closely with teams across the business and support day‑to‑day admin and coordination tasks that help create a seamless, professional Customer Care operation.

Your Profile

- 2 years’ experience in a Customer Care or similar role
- A confident communicator—clear, friendly, and professional
- Strong problem‑solving ability and a calm, empathic approach
- Exceptional attention to detail and highly accurate data entry skills
- Comfortable working in a dynamic, fast‑paced environment
- Able to manage multiple tasks and stay organised
- Experience using mainstream ERP and CRM systems (SAP advantageous)

If you're someone who takes pride in helping customers and enjoys working closely with a collaborative team, you’ll thrive in this role. Why Hager?

- Work with a global brand known for quality, reliability, and technical excellence
- A personalised onboarding program to set you up for success
- Continuous development through Hager Group’s award‑winning Hi University
- Work with a supportive, collaborative team invested in your growth
- Be part of a future‑focused industry leading the shift toward electrification and smart technology

Power up your career with Hager and grow with a company that invests in your future! Apply

- Jobs you might like
- Jobs you've viewed
- Jobs you've saved
- Customer Care Coordinator Rydalmere, Australia Hager See the job
- Sales Executive / Sales Manager (m/f/d) Vietnam Hager See the job
- Technischer Sachbearbeiter Verkauf Innendienst (m/w/d) Zurich, Switzerland Hager See the job
- R&D; Mechanical Engineer (m/f/d)- Low Voltage Switchgear Porcia, Italy Hager See the job

You have not saved any jobs yet.
- Customer Care Coordinator Rydalmere, Australia Hager See the job
- Sales Executive / Sales Manager (m/f/d) Vietnam Hager See the job
- Technischer Sachbearbeiter Verkauf Innendienst (m/w/d) Zurich, Switzerland Hager See the job
- R&D; Mechanical Engineer (m/f/d)- Low Voltage Switchgear Porcia, Italy Hager See the job

You have not saved any jobs yet. Stay connected with our job alerts!

Email Address*

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

Job CategorySelect a Job CategoryAdministration and Business SupportCommunicationDigital & InformationEarly CareersEngineeringFacilities ManagementFinanceHuman ResourcesIndustrialisationLegalManufacturingMarketingQualitySalesSourcingStrategySupply Chain & LogisticsWhen autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.

LocationSelect LocationAustraliaAustriaChinaCzechiaFranceGermanyGreeceIndiaIndonesiaIrelandItalyMalaysiaNetherlandsPolandPortugalSloveniaSpainSwedenSwitzerlandUnited KingdomWhen autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.

- Sales, Rydalmere, New South Wales, AustraliaRemove

Confirm Email By signing up, I acknowledge I have read the Hager privacy notice and I wish to receive email communications. I understand I can opt-out from receiving email communications at any time.

📌 Customer Care Coordinator (Rydalmere)
🏢 Hager Power Station
📍 Rydalmere