We are seeking a proactive and customer-focused Customer Care Specialist to join our team. In this role, you will act as the primary point of contact for customer requests, ensuring accurate and timely processing of quotes and orders while delivering exceptional customer experience. Working collaboratively across Sales, Supply Chain, Finance, and Product teams, you will help drive a seamless quote-to-order process and build strong, long-term customer relationships.
This opportunity offers flexible location options and can be based in Mackay, Adelaide, Orange or Perth.
About the Role: This role operates within an account-based customer model and may involve responsibilities across a range of customer engagement areas, including: Supporting strategic and high-value customers alongside Sales Account Owners, Key Account Managers, and Business Development Managers
Managing customer interactions and orders across a shared customer portfolio
Deliver hands-on customer support while assisting with warehouse operations, forklift activities, goods handling, and maintaining a solid commitment to workplace safety and compliance
Acting as a key user of E-Commerce, CRM, and ERP systems as business processes continue to evolve.
Key Responsibilities: Order Processing & Coordination Prepare quotations and validate customer purchase orders for accuracy and completeness
Process manual and EDI orders for parts and capital equipment
Ensure timely and accurate order entry and order management Customer Service & Communication Deliver professional customer support via phone, email, and online channels
Respond promptly to pricing and availability enquiries
Confirm order details and maintain clear communication throughout the order lifecycle
Coordinate backorders and expedite overdue parts where required
Participate in after-hours on-call support as needed Operational Support Coordinate order changes, cancellations, returns, and customer credits
Monitor delivery schedules and proactively address delays
Support warehouse and on-site operational activities where required Collaboration & Stakeholder Engagement Work closely with Sales, Product Management, Supply Chain, and Finance teams
Support escalation management and align customer requirements with internal processes
Assist with reporting and provide market or competitor feedback
Support regional teams and travel to branch locations when operational coverage is required Safety & Compliance Adhere to all OH&S; and SHEQ policies and procedures
Promote and contribute to a strong safety-first culture About You To succeed in this role, you will ideally possess: Strong customer service and communication skills
Excellent attention to detail and organisational abilities
Experience in order processing, customer support, or supply chain coordination The ability to manage competing priorities in a fast-paced environment
Strong teamwork and stakeholder engagement skills
Experience using CRM, ERP, or E-Commerce systems (preferred)
Forklift licence or warehouse experience (advantageous for on-site roles)
What We Offer Competitive remuneration package
Generous paid parental leave for all parents
Above-NES long service leave benefits
Years of service recognition awards
Company-paid Income Protection insurance
Support of a global company with unlimited career and mobility opportunities A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally
Opportunity to be part of a values-driven company, committed to your professional development If you are passionate about delivering outstanding customer service and enjoy working in a collaborative and fast-paced environment, we would love to hear from you. It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future. Learn more at www.epiroc.com
📌 Customer Care Specialist (Perth)
🏢 Epiroc
📍 Perth