Mission

The exciting newly created role of the Customer Development Manager is to drive customer growth and support commercial decision-making through data-driven insights in Puig Oceania. This role leads customer planning and performance while also managing and developing a Graduate Research Analyst, ensuring high-quality reporting, insights, and analytical support to the business. The role plays a key part in elevating both customer strategy and internal analytical capabilities.

Functions and Responsibilities:

Customer Strategy & Commercial Performance

Co-design, execute and monitor Net Revenue Growth Management (NRGM) initiatives to improve top and bottom line

Lead the key account planning cycle, including customer segmentation, resource allocation, and performance monitoring

Partner with commercial teams to strengthen customer strategies and identify growth opportunities

Monitor and manage grey market activities to protect brand equity

Support commercial operations related to trade allowances, commercial conditions, and sales force communications Team Leadership & Development

Manage and develop a Graduate Research Analyst, providing transparent direction, coaching, and regular feedback

Oversee delivery of high-quality reporting, dashboards, and analysis to support business decision-making

Build the analytical capability of the team, ensuring strong data accuracy, consistency, and storytelling

Set priorities and ensure alignment of the analyst’s work with business and commercial needs

Create opportunities for exposure to senior stakeholders, supporting the analyst’s development Insights, Reporting & Business Support

Translate complex commercial and customer data into clear,



actionable insights for senior stakeholders

Oversee preparation of monthly and quarterly reporting, ensuring accuracy and clarity

Identify trends, risks, and opportunities across sales, margins, and customer performance

Support budgeting, forecasting, and business case development in partnership with Finance

Drive continuous improvement of reporting tools, dashboards, and processes Requirements: Experience: 5+ years in customer development, key account management, trade marketing, revenue management, or similar roles within consumer goods, retail, or consulting Education: Degree in Business Administration, Engineering, or related field Languages: English Competencies:

Strong leadership and coaching capability

Commercial acumen with a customer-first mindset

Advanced analytical skills with strong storytelling ability

Ability to operate at both strategic and operational levels

Stakeholder management and influencing skills

Strong understanding of financials and planning processes Specific Knowledge Required:

Advanced use of Microsoft Office, particularly Excel

Experience with data visualisation tools (e.g., Power BI, Tableau)

Database management (Access or SQL) and data tools (R, SPSS, SAS) are highly valued A few things you'll love about us:

Collaborative team environment built on pillars of connection and celebration.

Opportunity to work with a market leader in the fragrance and beauty industry.

Gender-Neutral Paid Parental Leave, Summer Fridays, Free Flu Vaccinations, Product Allowance, and many other employee benefits!

Employee Engagement x Brand Love Events All candidates MUST have full working rights in Australia and only shortlisted candidates will be contacted.

📌 Customer Development Manager, Oceania (Sydney)
🏢 Puig
📍 Sydney