AHS Group is a premium construction and agricultural equipment dealership with locations across NSW, ACT, Victoria and Queensland. We pride ourselves on delivering exceptional customer service, quality products and industry-leading aftersales support.
We are currently looking to find an experienced Customer Experience Coordinator to take the business to a new level.
We're looking for a professional, organised and customer-focused individual to be the first point of contact for customers visiting or contacting AHS Group.
This role is responsible for creating an exceptional customer experience from the moment a customer arrives or calls. You'll coordinate reception, support customer engagement activities, assist with VIP visits and help ensure our dealership presents to the highest standard.
Key Responsibilities
- Professionally answer and direct incoming phone calls.
- Welcome customers and visitors.
- Offer refreshments to customers and guests.
- Prepare tea, coffee and refreshments for meetings and VIP visitors.
- Coordinate meeting rooms, including refreshments, catering and presentation.
- Support interviews by preparing meeting rooms and welcoming candidates.
- Conduct customer satisfaction surveys and follow up where required.
- Maintain a clean, professional and welcoming reception and customer lounge.
- Receive deliveries and assist with general administration tasks.
- Support operations with administrative duties as required.
- Assist in organising customer events and dealership functions.
- Ensure all visitors receive a positive and professional experience.
About You
- Excellent communication and interpersonal skills.
- Friendly, confident and qualified presentation.
- Strong organisational and multitasking ability.
- High attention to detail.
- Comfortable using Microsoft Office and computer systems.
- Able to work independently while supporting multiple departments.
- Passionate about delivering outstanding customer service.
What Success Looks Like
- Every customer is greeted promptly and professionally.
- Phone calls are answered efficiently and directed correctly.
- Meeting rooms and VIP visits are organised to a high standard.
- Customer satisfaction surveys are completed accurately and on time.
- The reception area consistently reflects a premium dealership environment.
The role is a full-time role Monday to Friday from 8.00am - 17.00pm We receive a high volume of applications. To stand out, we'd like you to include a brief cover letter explaining why you believe you would excel in this role and what outstanding customer service means to you. Applications without a cover letter will not be considered.