Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Full Time | Monday-Friday + Occasional Saturdays (Overtime Paid) Monthly Pay | Career Growth | Supportive Team Grow your leadership skills with Australia's leading glass specialist! Ready to take the next step in your automotive career? O'Brien® is seeking a motivated and customer-focused Customer Experience Expert to support the Service Centre Manager and help drive exceptional face to face customer service within our Gold Coast (Nerang) Automotive Glass Service Centre.

If you're passionate about people, thrive in a fast-paced setting, and are looking to grow your career with an industry leader, this is the opportunity for you! Why Join O'Brien®? O'Brien® Glass is a trusted household name, known for delivering high-quality service and genuine care.

We invest in our people through ongoing development, recognition programs and a supportive team culture — giving you the platform to grow your career.

About the Role As the Customer Experience Leader, you'll play a key role in the day-to-day operations of the Service Centre. You'll lead customer service delivery, Sales of Vehicle Accessories, support the team, and ensure every customer receives a first-class experience. This role is ideal for someone who is career-driven, confident, comfortable with selling vehicle accessory products and eager to step up into leadership. Automotive industry experience is highly regarded but not essential.

Key Responsibilities - Offering and Selling customers Vehicle Accessories (Sales)

- Lead customer service and support the daily running of the Service Centre




- Deliver exceptional service to new and existing customers
- Communicate clearly with customers regarding lead times and job progress
- Conduct repair inspections and convert repair opportunities into sales
- Raise Job Authorities and invoices using our Service Centre systems
- Support the Service Centre Manager with operational tasks as required What You’ll Bring - A genuine passion for delivering outstanding customer experiences
- Experience leading or managing teams in a busy workplace
- Strong communication skills with a confident, engaging approach
- Resilience and adaptability in a fast-changing environment
- Excellent time management and organisational skills
- Strong stakeholder engagement and influencing skills
- Solid IT skills, particularly with MS Office
- Automotive industry experience (highly desirable but not essential)
- Demonstrated leadership and coaching capability The Perks - Ongoing learning and development opportunities
- Incentive programs and recognition
- Supportive team and leadership
- Uniform provided
- Career progression within a respected national brand Work Requirements - Ability to work Saturdays when required (overtime paid)
- Full Australian work rights required Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval for candidate submission to a specific requisition, we will not approve payment to any third party.

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why,



carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use. At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 customers each year, 24 hours a day, 7 days a week, 365 days a year.

O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents. Founded in February 1924 by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being.

Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.

Our expertise extends beyond vehicles—since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.

O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

📌 Customer Experience Leader (City of Gold Coast)
🏢 O'Brien Glass Industries
📍 City of Gold Coast