As our Customer Experience Manager, you will play a key role in shaping and improving the experiences our customers have with Symbio.

You’ll work across teams to understand customer needs, identify opportunities for improvement, and deliver initiatives that make every interaction simpler, smarter, and more meaningful.Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our team to grow professionally.

Our people make all the difference in our success.

Let’s talk about you!

If you like the sound of that, here’s some other things we’d love to see..

- Leading customer experience initiatives that improve customer satisfaction, loyalty, and engagement.
- Using customer insights, data, and feedback to identify opportunities and influence business improvements.
- Partnering with teams across the business to embed customer-centric thinking into everything we do.
- Developing and implementing customer journey improvements that create seamless experiences across all touchpoints.
- Supporting continuous improvement initiatives by challenging existing processes and finding better ways of working.
- Collaborating with stakeholders to design solutions that balance customer needs with business outcomes.




- Championing a customer-first culture and helping teams understand the impact they have on the customer experience.
- Measuring and reporting on customer experience outcomes, trends, and opportunities.

​​What you'll bring

- Demonstrated experience in customer experience, customer insights, service improvement, or a similar role.
- Robust understanding of customer journey mapping, feedback analysis, and continuous improvement practices.
- Ability to influence and collaborate with stakeholders across all levels of an organisation.
- Strong analytical skills with the ability to turn customer data into meaningful insights and actions.
- Excellent communication skills with the ability to engage, inspire, and bring people along on the journey.
- A proactive mindset with a passion for creating better customer outcomes.
- Experience working in telecommunications, technology, or a fast-paced customer-focused environment would be highly regarded.

If this role speaks to you, hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.

📌 Customer Experience Manager (Sydney)
🏢 Aussie Broadband
📍 Sydney