About the role

GO PICKLE operates a 24/7, technology-enabled model. Every customer enquiry, booking, membership lead, request for social or coaching sessions, and venue incident is managed through one central function before reaching our venues. This role owns that function. You will lead the customer experience and revenue operation across the GO PICKLE venue network. Our current 24/7 venue is in Campbelltown, with Ropes Crossing scheduled to open as a 24/7 venue in Q3 2026 and Camden Sports Centre scheduled to open in Q2 2027.

Your role will be to convert enquiries into bookings and memberships, maintain accurate CRM and revenue data, and turn that information into a Daily Venue Action Brief for each location. These briefs will give Venue Operations Managers a clear view of who is coming, what needs attention and where potential risks or opportunities exist. This is a fully remote position.

As the central hub supporting all GO PICKLE venues, you will work entirely through our technology stack, with no regular requirement to be in office.

Our venue network

This role will support customers and venue teams across the growing GO PICKLE network:

- Campbelltown — our established 24/7 venue.
- Ropes Crossing — scheduled to open as a 24/7 venue in Q3 2026.
- Camden Sports Centre — scheduled to open in Q2 2027.

As GO PICKLE expands, this position will provide a consistent customer experience and central operating rhythm across every location. Technology and systems The core technology required for this role is already established and integrated. You will have access to:
- Our booking and membership platform.
- A CRM integrated with our telephone platform, allowing calls, enquiries, customer interactions and follow-up activity to be recorded and tracked centrally.
- Central customer inboxes and digital communication channels.
- Remote venue systems, including access controls and CCTV, to review attendance, venue activity and customer movement when required.
- Reporting dashboards covering leads, bookings, memberships, attendance, occupancy and revenue performance.

These connected systems are designed to centralise information, reduce duplicated work and help you manage daily priorities efficiently across all GO PICKLE venues.

Key responsibilities

Customer experience and central operations
- Take central ownership of the customer experience and revenue pipeline across all GO PICKLE venues.
- Act as the first point of contact for inbound calls, messages and inbox enquiries.
- Manage bookings, memberships, payments and attendance records.
- Respond to requests relating to social sessions, coaching and first visits.
- Monitor venue access and incidents through CCTV and other systems,



providing an appropriate first response and escalating issues when required.
- Ensure enquiries and customer issues are resolved promptly, professionally and consistently.

CRM, sales and revenue
- Own the CRM, including lead qualification, follow-up, campaign management and conversion.
- Manage the lead-to-member journey across all channels and campaigns.
- Maintain accurate, current and useful customer and revenue data.
- Identify opportunities to increase engagement, retention, bookings and membership revenue.
- Monitor and report on venue occupancy, digital sales growth, conversion rates and campaign performance.

Data and insights
- Track first visits, attendance patterns, booking behaviour and customer feedback.
- Translate data into clear priorities and practical actions for venue teams.
- Identify emerging customer trends, operational risks and commercial opportunities.
- Work closely with Venue Operations Managers to ensure central insights reflect what is happening on the ground.

Daily operating rhythm
- Review and manage enquiries, membership leads, booking and payment issues, social and coaching requests, first visits and reported incidents.
- Prepare a Daily Venue Action Brief for each location, covering expected visitors, key priorities, booking issues, demand for social and coaching sessions, staffing risks and campaign actions.
- Distribute the brief to the relevant Venue Operations Managers so on-site teams can plan, brief and allocate staff effectively.
- Close the loop by recording venue outcomes, attendance, customer feedback and unresolved issues in the CRM, keeping the operating cycle accurate and current.

Key stakeholders You will communicate and coordinate with:
- Current and prospective members
- Casual and walk-in customers
- Venue Operations Managers across Campbelltown, Ropes Crossing and Camden Sports Centre
- Coaches and the GO PICKLE SQUAD and GO PICKLE KIDS programs
- Schools, clubs, associations and corporate customers
- Marketing partners responsible for social media and campaigns

What we offer
- Competitive, market-based remuneration.
- A performance incentive program linked to key measures, including:
- Membership growth
- Reservation volume and conversion rates
- CRM data quality and reporting accuracy
- Venue occupancy
- Digital sales growth
- 360-degree customer feedback
- A central,



cross-venue position with visibility across the entire GO PICKLE network as we grow.
- Access to our in-house technology stack and a high level of autonomy.
- A fun, fast-growing environment at the centre of one of Australia's fastest-growing sporting communities.

About you You are energised by turning enquiries into loyal members and transforming complex or incomplete data into clear, practical direction for venue teams. You are comfortable being the calm, organised centre of a fast-moving, multi-channel operation, and you communicate with clarity and purpose. Our venue teams need to understand and act on your daily brief within minutes.

You will bring

- Demonstrated experience delivering exceptional customer service in a fast-paced call centre, sales or membership environment.
- Confidence managing a high volume of calls, messages and membership enquiries across multiple channels.
- Strong sales and conversion skills, with the ability to turn enquiries into bookings and memberships.
- The ability to understand each customer's needs and recommend the most suitable option.
- The ability to clearly explain GO PICKLE's memberships, court bookings, social sessions, coaching programs, events and other products and services.
- Confidence using CRM platforms, booking systems and reporting or analytics tools.
- Clear, concise written communication skills.
- The ability to prioritise and triage activity across multiple channels and venues.
- Strong commercial acumen and an understanding of revenue and performance management.
- A genuine interest in pickleball and the ability to quickly develop strong knowledge of GO PICKLE's products and services.

Requirements
- Eligibility to work in Australia.
- Previous call centre, customer service, membership sales or operations experience is required.
- Experience in pickleball or the broader sports industry is desirable but not essential.

How to apply

Applications should include

- A current resume.
- A summary of your relevant experience and interest in the position.
- Copies of relevant qualifications.
- The names and contact details of two referees.

Equal opportunity and child safety GO PICKLE is an equal opportunity employer and welcomes applications from all suitably qualified people, regardless of race, gender, ability, religion or age.

GO PICKLE is committed to providing a child-secure environment. Our venues actively promote the safety and wellbeing of children, and all team members share responsibility for protecting children from abuse or harm in accordance with their legal and ethical obligations, including applicable Child Safe Standards.

Learn more

Visit gopickle.com.au to learn more about GO PICKLE, our venues and our programs.

📌 Customer Experience Manager (Sydney)
🏢 GO PICKLE #HAVEAGOMATE
📍 Sydney