Key Responsibilities

- Order Creation & Logistics Arrangement
- Process all incoming customer sales orders accurately within the company ERP/order management system.
- Liaise with production plants and third-party service providers to follow up on estimated delivery schedules.
- Coordinate freight booking and shipment arrangements with appointed freight forwarders.
- Generate, verify and distribute complete, accurate shipping documentation to customers as required.
- Continuously track real-time order status, proactively flag potential risks and notify all relevant stakeholders in advance.

1. Customer Service Management

- Handle all customer inquiries, feedback and complaints related to order execution.
- Collaborate cross-functionally with internal departments to develop practical solutions and timely feedback for customer concerns.
- Lead alignment between third-party logistics vendors and internal teams to guarantee seamless, on-time delivery of goods.
- Build and sustain long-term, positive working relationships with Australian customers; capture and validate unique customer requirements to ensure all orders and documents align with customer expectations and company SOPs.
- Receive customer purchase orders, issue formal order acknowledgements, and coordinate warehouse delivery arrangements to end customers.

- Work closely with relevant teams to complete all shipping and supply chain management tasks in a timely manner.
- Adopt a proactive customer service mindset; conduct outbound calls to selected key customers for regular relationship follow-up.

1. General & Ad-hoc Duties

- Manage filing,



maintenance and retrieval of all supply and purchasing documents.
- Participate in company safety initiatives and contribute to improving overall safety performance.
- Support the team on all assigned special projects as needed.
- Provide backup coverage for fellow team members during absences or peak workload periods.
- Collaborate effectively within the team to meet individual KPIs and departmental targets, and share professional knowledge with teammates.

- Complete any other ad-hoc tasks assigned by the line manager.

Basic Qualifications
- Bachelor’s degree in Supply Chain, International Trade, Business Administration or related fields; relevant working experience may be considered as an alternative.

- 1–3 years of customer service, order processing or international logistics experience, preferably with Australian market client exposure.

Core Competencies
- Familiar with end-to-end order management, freight forwarding processes and international shipping documents.

- Strong cross-party coordination ability to communicate with factories, logistics vendors and internal teams.
- Detail-oriented, with robust risk awareness to identify order and logistics issues proactively.

- Customer-centric mindset with excellent problem-solving and conflict resolution skills.
- Team player with willingness to share knowledge and provide backup support to colleagues.

- Skilled in software (Excel, Word) and SAP experience is a must.
- Strictly compliant with company standard operating procedures and document management rules.

📌 Customer Service Admin Officer (Unanderra)
🏢 Calderys
📍 Unanderra