**Customer Service & Administration Officer

Epping | Permanent Full-Time | Up to $80,000 + Superannuation** We're partnering with a well-established and growing Australian-owned and family-operated business within the manufacturing and distribution sector. With a strong reputation for delivering quality solutions and exceptional customer service, this organisation is continuing to grow and is seeking an experienced Customer Service & Administration Officer to join their Melbourne team.

This is an opportunity to join a secure and successful business where people are genuinely valued. You’ll become a key part of a close-knit team, supporting customers, coordinating administration processes and working closely with internal stakeholders to deliver a seamless customer experience.

Based in a modern workplace in Epping, this role offers the opportunity to join a supportive environment with excellent facilities, a strong team culture and genuine long-term career potential.

About the Role Reporting to the Customer Service Manager, you’ll join a collaborative team where communication, teamwork and delivering exceptional service are genuinely valued.

Your responsibilities will include

- Managing inbound customer enquiries via phone and email
- Processing sales orders, quotations, invoices and customer account requests
- Providing day-to-day administration and customer support to the wider team
- Supporting sales enquiries and assisting customers with product information
- Managing order updates, backorders, freight follow-ups and delivery queries
- Processing credits, warranties and account requests
- Maintaining accurate customer records and pricing information
- Monitoring shared inboxes and ensuring timely responses
- Liaising with warehouse, logistics and internal stakeholders to resolve issues




- Assisting with general administration tasks to support business operations

What We're Looking For We’re seeking a proactive and organised administration professional who enjoys working with customers, solving problems and being part of a cooperative team.

You’ll ideally bring

- Previous experience in Customer Service, Administration, Sales Support or Internal Sales
- Strong administration skills with excellent attention to detail
- Experience managing customer enquiries and coordinating processes from start to finish
- Excellent communication skills and a professional approach
- Strong organisational skills and the ability to manage competing priorities
- A positive, solutions-focused mindset and willingness to support the wider team
- A genuine desire to build a long-term career within a growing business

Highly regarded:

- Experience within manufacturing, distribution, trade, construction or a related industry
- Experience using NetSuite or similar ERP systems

What's on Offer

- Permanent full-time opportunity
- Salary package of up to $80,000 + Superannuation
- Immediate start available
- Monday-Friday | Business Hours are 8:00am - 5:00pm
- Based in Epping (5 days in office)
- Team performance bonus scheme
- Free onsite parking
- Modern workplace with excellent office facilities
- Join an established Australian-owned and family-operated business
- Supportive, inclusive and collaborative team culture
- Genuine long-term career opportunity within a growing organisation

If you’re an experienced Customer Service or Administration professional looking for a role where you can make an impact, build strong relationships and be part of a supportive team that genuinely values its people, this could be the perfect next step in your career. Apply now or contact us for a confidential discussion.

#SCR-olivia-howard

📌 Customer Service & Administration Officer (Melbourne)
🏢 Sharp u0026 Carter
📍 Melbourne