Office of the Children’s Guardian

Customer Service Administrator – Working with Children Check

- Exciting opportunity to make a real impact in shaping the future of the Office of the Children's Guardian.
- Join our high performing Working With Children Check Directorate, a dedicated team who play a key role in keeping children safe in NSW.
- A supportive and collaborative team culture with learning and development opportunities and various health and wellbeing programs.
- Full-time temporary 12-month role opportunity located at Strawberry Hills with hybrid/ flexible working arrangements.
- Clerk Grade 3/4 - $87,199 to $95,482 (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children’s Guardian The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children’s Guardian, visit our website.

About the directorate

Working With Children Check Operations is committed to providing a high level of service in the administration of the Check. The Directorate has experienced significant growth and ongoing continuous improvement activities. The team comprises Customer Service, Records Review and Risk Assessment functions that collectively administer the NSW Working With Children Check.

About the role The Customer Service Administrator is responsible for providing customer service support to applicants and employers relating to the Working With Children Check. The role provides administrative support to the Customer Service team and acts as an escalation point for Customer Support Officers.





We are seeking a proactive and customer-focused professional to:

- Provide customer service support and information relating to the Working With Children Check.
- Respond to enquiries from applicants, employers and stakeholders.
- Assist with higher-level administrative support activities across the Customer Service team.
- Maintain accurate records and information management systems.
- Escalate complex enquiries appropriately and assist in resolving customer issues.
- Contribute to the efficient delivery of quality customer service outcomes.

To be successful in this role, we are seeking a person with:

- Experience providing quality customer service in a busy environment.
- Solid communication and interpersonal skills.
- Sound administrative skills and attention to detail.
- Ability to manage competing priorities while maintaining accuracy and confidentiality.

Essential Requirements

- Employment at the Office of the Children's Guardian is subject to satisfactory security and vetting checks.
- All roles associated with the Office of the Children's Guardian require a current NSW Working With Children Check.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender,



sexual orientation, ethnicity or disability.

The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or [email protected] and advise of your preferred method of communication.

How to apply

When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

1. Describe your experience providing customer service in a high-volume environment. How did you ensure customers received accurate and timely assistance?

1. Provide an example of how you organised competing priorities while maintaining high levels of accuracy and attention to detail.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

We encourage you to please call or email our contact Vanessa Hanshaw, Coordinator – Customer Service WWCC on 02 8219 3763 or [email protected] to discuss the role.

Applications closing date: Monday 17 August 2026 at 10:00am

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

📌 Customer Service Administrator (Strawberry Hills)
🏢 NSW Department of Customer Service
📍 Strawberry Hills