We’re seeking a reliable and professional Customer Service Representative to join our busy call centre team. This role is perfect for someone who enjoys building rapport with customers and thrives in a structured, supportive environment. Retail or call centre experience is required for this role. You don’t need automotive knowledge – what’s key is your strong communication skills, proven customer service background and commitment to delivering excellent outcomes.

Candidates from call centres, retail or other customer-facing roles are encouraged to apply.

Key responsibilities:

- Manage customer enquiries and complaints from start to resolution
- Proactively engage with customers throughout the vehicle ownership lifecycle (inbound & outbound)
- Deliver fast,



skilled service across phone, email, and online channels
- Achieve service KPIs while ensuring a positive customer experience
- Collaborate with internal teams to resolve issues and ensure customer satisfaction

What You Can Expect:

- Hours: Monday to Friday, 8:30am–5:00pm
- Pay: $35 ph super
- Type: Contract Role
- Location: Norwest, 2153 (hybrid/WFH available after probation)

Apply Now Send your resume to Dani at Kennedy Reid by clicking APPLY NOW. For questions, please contact @kennedyreid.com.au

📌 Customer Service Advisor (Norwest)
🏢 Kennedy Reid
📍 Norwest