When you join this global freight forwarder you will lead and mentor an experienced national customer service team while maintaining and developing existing relationships with an impressive list of high profile clients across a variety of industries and commodities.
The Position
- Report to the Commercial Manager
- Lead and manage the customer service team to execute the company’s milestones
- Act as the primary escalation contact for customers
- Liaise with relevant departments to ensure service delivery to customers
- Delivering professionalism and empathy when dealing with clients
- Provide responsive support to customers
- Oversee team productivity and provide ongoing training and development opportunities
The Requirements
- Solid end to end freight forwarding experience is a must
- Excellent interpersonal, verbal and written communication skills
- Proven strengths in leadership and client engagement
- Ability to lead and mentor an experienced team
On Offer
- Collaborative, supportive environment
- Progressive Australian forwarder with global coverage
- Melbourne or Sydney
For further information regarding this position and many more permanent and casual opportunities with FRMSTAFFplease contact Meredith Harvey on (02) 9313 9777 9313 9777)or visit our website www.frmstaff.com.au.