Are you an organised, confident, and personable individual who thrives in a fast-paced environment? We are seeking a Part-Time Customer Experience Officer to join our friendly and dedicated team, with the opportunity for the role to grow into a full-time position for the right candidate.As the first point of contact for our clients, you will play a vital role in creating a positive experience while helping keep our busy clinic running smoothly.About the RoleThis is a varied and rewarding role that requires someone who can confidently juggle multiple tasks, communicate effectively with clients, and remain calm under pressure.Your responsibilities will include:

Welcoming clients and their pets with warmth and professionalism

Managing a busy reception desk and phone system

Scheduling appointments and coordinating daily clinic workflow

Processing payments and discussing treatment estimates and costs with clients

Making follow-up calls regarding treatment estimates, wellness memberships, appointments, and outstanding items

Handling client enquiries with empathy and confidence





Maintaining accurate records and supporting administrative tasks including managing emails and assisting with social media Working collaboratively with our veterinary and nursing teams

About YouThe ideal candidate will:

Be comfortable working in a fast-paced environment where priorities can change quickly

Have excellent organisational and multitasking skills

Be confident discussing financial matters, payment options, and treatment estimates with clients

Be comfortable making proactive follow-up phone calls

Have strong communication and customer service skills

Demonstrate initiative, attention to detail, and a positive attitude

Be a team player who enjoys helping both people and animals

Previous veterinary industry experience is desirable but not essential

What We Offer

Supportive and welcoming team culture A varied and engaging role where no two days are the same

Ongoing training and development opportunities

Staff discounts and employee benefits

Opportunity for the position to progress from part-time to full time for the right candidate

How to ApplyIf you're someone who enjoys connecting with people, thrives in a busy environment, and is looking for an opportunity to grow within a veterinary practice, we'd love to hear from you.

📌 Customer Service Officer (Central Coast Council)
🏢 VetPartners Australia and New Zealand
📍 Central Coast Council