- Manage incoming customer enquiries via email and phone follow-ups, categorising requests and escalating high-priority matters when required.
- Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow-ups.
- Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions.
- Coordinate technician schedules and assist with job allocation using the company’s cloud-based systems.
- Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately.
- Support the business owners with general administration, task management, and keeping projects organised.
- Build robust knowledge of the company’s products and processes to eventually handle more customer enquiries independently.
📌 Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home Based Part Time) (Perth)
🏢 Virtual Coworker
📍 Perth
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.