Deskside Support Engineer

Employment Type: Full-Time

Experience: 3–5+ Years

Location: Melbourne, Australia

Job Summary

We are looking for a proactive and customer-focused Deskside Support Engineer to provide onsite technical support for end-user devices, software, and basic network infrastructure. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and experience supporting enterprise IT environments.

Key Responsibilities

- Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows 10/11 operating systems.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
- Perform hardware installation, upgrades, repairs, and break-fix activities.
- Deploy and image laptops and desktops using standard enterprise procedures.
- Manage user accounts, password resets, and Active Directory administration.
- Support Microsoft Entra ID (Azure AD) and Multi-Factor Authentication (MFA).
- Handle incidents and service requests using ServiceNow or other ITSM tools.
- Install, configure, and troubleshoot software applications.
- Maintain IT asset inventory and documentation.
- Coordinate with internal teams and third-party vendors for issue resolution.
- Ensure compliance with IT policies and security standards.

Basic Networking Knowledge
- Basic understanding of TCP/IP, DNS, DHCP, and IP addressing.
- Troubleshoot wired and wireless (Wi-Fi) connectivity issues.
- Basic knowledge of LAN/WAN environments.
- Familiarity with network switches, routers, and VLAN concepts.
- Diagnose network cable, switch port, and connectivity issues.




- Configure VPN and remote access connections.
- Support network printers and shared resources.

Required Skills
- Windows 10/11 Administration
- Microsoft 365
- Active Directory
- Microsoft Entra ID (Azure AD)
- Hardware & Software Troubleshooting
- Laptop/Desktop Imaging
- ServiceNow or similar ITSM tools
- Basic Networking (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
- Excellent communication and customer service skills

Preferred Qualifications
- Experience with Microsoft Intune and SCCM.
- Knowledge of Microsoft Teams Rooms and AV equipment.
- Basic understanding of VMware or virtualization technologies.
- CompTIA A+, Network+, Microsoft, or ITIL certifications are an advantage.

Job Summary We are looking for a proactive and customer-focused Deskside Support Engineer to provide onsite technical support for end-user devices, software, and basic network infrastructure. The ideal candidate should have robust troubleshooting skills, excellent communication abilities, and experience supporting enterprise IT environments.

Key Responsibilities

- Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows 10/11 operating systems.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
- Perform hardware installation, upgrades,



repairs, and break-fix activities.
- Deploy and image laptops and desktops using standard enterprise procedures.
- Manage user accounts, password resets, and Active Directory administration.
- Support Microsoft Entra ID (Azure AD) and Multi-Factor Authentication (MFA).
- Handle incidents and service requests using ServiceNow or other ITSM tools.
- Install, configure, and troubleshoot software applications.
- Maintain IT asset inventory and documentation.
- Coordinate with internal teams and third-party vendors for issue resolution.
- Ensure compliance with IT policies and security standards.

Basic Networking Knowledge
- Basic understanding of TCP/IP, DNS, DHCP, and IP addressing.
- Troubleshoot wired and wireless (Wi-Fi) connectivity issues.
- Basic knowledge of LAN/WAN environments.
- Familiarity with network switches, routers, and VLAN concepts.
- Diagnose network cable, switch port, and connectivity issues.
- Configure VPN and remote access connections.
- Support network printers and shared resources.

Required Skills
- Windows 10/11 Administration
- Microsoft 365
- Active Directory
- Microsoft Entra ID (Azure AD)
- Hardware & Software Troubleshooting
- Laptop/Desktop Imaging
- ServiceNow or similar ITSM tools
- Basic Networking (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
- Excellent communication and customer service skills

Preferred Qualifications
- Experience with Microsoft Intune and SCCM.
- Knowledge of Microsoft Teams Rooms and AV equipment.
- Basic understanding of VMware or virtualization technologies.
- CompTIA A+, Network+, Microsoft, or ITIL certifications are an advantage.

📌 Desktop Support tec (Melbourne)
🏢 Techify Care
📍 Melbourne