The Client Redhearts Support Services is a NDIS Registered provider located in Victoria. They provide individualised care and support to their participants with disabilities.

As the demand for such disability care services grows in the region, they seek a passionate and qualified Disability Services Officer to join their team.

The Role This is for a full-time basis with an annual salary set at $80,000 to $85,000 depending on experience plus superannuation. The role will be based at 634 Springvale Road, Mulgrave VIC 3170 . Responsibilities

- Assess the unique needs of clients to tailor individualized care plans.
- Plan, develop, and implement educational, training, and support programs to address clients' needs.
- Conduct client interviews to comprehensively understand and assess the nature and extent of difficulties.
- Monitor and track the progress of clients, ensuring regular assessments and documentation.
- Facilitate referrals to external agencies and resources that can provide additional assistance and support.
- Evaluate community needs and available resources related to health, welfare, housing, employment, training, and other services for individuals with disabilities.
- Liaise with community groups, welfare agencies, government bodies, and private businesses to address community issues and promote awareness of available resources.
- Provide support to families and deliver education and care services for children and disabled individuals in various settings, including adult service units, group housing, and government institutions.
- Assist young people in resolving social, emotional, and financial problems related to their disabilities.
- Prepare submissions for funding and resources,



outlining the specific needs and goals of the disability care services organization.
- Generate reports for government bodies and other agencies to provide updates on the organization's activities and outcomes.
- Advocate for the rights and needs of individuals with disabilities within the community and relevant institutions.
- Identify and refer residents to external agencies for additional support when necessary.

Requirements In order to be shortlisted for this position, the right candidate needs to have:

- Must hold a minimum Cert IV in Disability and Diploma in Community Services
- Minimum 12 months' experience supporting participants with complex disability needs, including psychosocial disability, intellectual disability, autism, acquired brain injury and physical impairment
- At least 12 months' experience implementing positive behaviour support strategies, behaviour observation records, escalation plans and restrictive practice reporting requirements
- Minimum 12 months' experience coordinating high intensity support needs, including manual handling, dysphagia support, medication prompting, seizure response, continence support and mealtime management
- At least 12 months' experience preparing detailed case notes, shift reports, incident reports, progress summaries, risk reviews and participant outcome evidence for NDIS audits
- Willing to learn recent skills and adapt your approach to meet the individual needs of the person you support.
- Effective prioritising, problem solving, time management and decision-making skills.
- Demonstrated ability to assist with daily programs and organising activities/excursions.
- Effective communication skills with clients, families, and healthcare professionals.
- Cultural sensitivity and respect for diverse backgrounds
- Have positive past employment work references

📌 Disability Services Officer (Mulgrave)
🏢 Labour Support Group
📍 Mulgrave