Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.

About The Role As a Dispatch Controller, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.

Key Responsibilities Coordinate bus and driver movements to meet service and network performance targets

Ensure all scheduled work is covered and respond to last-minute changes

Monitor and report on depot run-outs, ensuring timely departures

Manage driver schedules, leave requests, and compliance with fatigue guidelines

Support operational continuity by responding to incidents and service disruptions

Act as the first point of contact for drivers, providing guidance and operational support





Ensure accurate payroll processing for drivers, including overtime and variations

Assist with driver training and route familiarisation About You Experience coordinating large teams in a fast-paced environment

Strong organisational and problem-solving skills with a keen attention to detail

Proficiency in Microsoft Office and operational systems

Ability to work independently and as part of a team

Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone

Understanding of safety and compliance requirements in a regulated environment

Medium Rigid driver’s licence and relevant authority (or willingness to obtain) Why Join Kinetic? Be part of a growing organisation committed to enhancing communities

Work in a quick-paced, collaborative environment where every day is different

Opportunity for career growth and development within the transport industry Ready to take the next step in your career? Apply now!

📌 Dispatch Controller (Mackay)
🏢 Kinetic
📍 Mackay