E-commerce Administrator (12-Month Fixed-Term Contract)

Your New Company

Join a nationally recognised organisation that plays a vital role in improving the quality of life of Australians through the delivery of specialist products, services and support. With a strong presence across Australia and a genuine focus on innovation, this business is continuing to invest in its people, systems and digital capabilities. Offering a collaborative and supportive culture, this is an opportunity to join a growing team where your contribution will be valued and where future career development opportunities are actively encouraged.

Your New Role

Working as part of a collaborative technology team, you'll provide administrative and operational support across a variety of digital platforms and internal systems.

This is a 12-month fixed-term contract based in the Liverpool area, with a hybrid working arrangement of 3 days in the office and 2 days from home.

You'll play a key role in maintaining system information, supporting users, documenting processes and helping ensure the smooth day-to-day operation of digital platforms used across the business.

Key responsibilities include

- Managing and responding to support requests through a ticketing system
- Maintaining and updating digital content, documentation and internal resources
- Supporting SharePoint administration and content management activities
- Assisting with system updates, process improvements and user support
- Producing reports and working with data in Excel
- Creating and maintaining clear process documentation and user guides




- Collaborating with stakeholders across multiple business functions
- Supporting ongoing technology and business improvement initiatives

What You'll Need to Succeed To be successful in this role, you'll be an organised administrator with solid technology skills and the confidence to work across a variety of systems.

You'll ideally bring

- Experience using Zendesk or a similar ticketing/support platform
- Exposure to SharePoint administration or content management
- Strong documentation and administrative skills
- Intermediate Excel skills
- Excellent communication and stakeholder engagement abilities
- Strong attention to detail and problem-solving capability
- The ability to learn new systems quickly and adapt to changing priorities

Experience with Notion or similar knowledge management platforms will be highly regarded. What You'll Get in Return

- Salary: $70-75k (Depending on experience)
- Hybrid working arrangement (3 days in office, 2 days WFH when trained)
- Career development opportunities within a growing technology function
- Supportive team environment with ongoing training and development
- The opportunity to develop your skills across multiple technology and business disciplines

What you need to do now If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to [email protected] or call us now [02 4222 0186](tel:02 4222 0186)

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 E-commerce Administrator (12-Month Fixed-Term Contract) (Liverpool)
🏢 Hays Office Support
📍 Liverpool