Ecommerce Manager | Global Luxury Brand | Sydney CBD | Hybrid Working

Your new company A globally recognized luxury retailer is seeking an E-commerce Manager to lead its Australian omnichannel business. Reporting to both local and international leadership teams, this is a highly visible role with ownership of digital performance, CRM, customer experience, trading, fulfilment and third-party partnerships. Based in Sydney CBD, you'll play a critical role in shaping the future growth of a premium luxury brand that continues to set the standard for craftsmanship, innovation and customer experience worldwide.

Your new role

Are you an experienced e-commerce leader who thrives at the intersection of digital commerce, customer experience and commercial strategy?

You'll act as the commercial lead across online, retail and third-party channels, ensuring a seamless customer journey while driving revenue growth, profitability and service excellence. Working closely with global stakeholders, including senior leadership overseas, you'll help influence strategy, optimize performance and lead key initiatives across CRM, logistics, customer service and digital commerce.

Key Responsibilities

- Lead the Australian e-commerce and omnichannel strategy across online, retail and partner channels.
- Own digital sales performance, trading results and P&L; accountability.
- Drive CRM strategy, customer retention, loyalty and lifetime value initiatives.
- Partner with global teams on customer engagement, segmentation and campaign activity.
- Lead seasonal campaigns and new product launches across all customer touchpoints.
- Manage premium third-party retail and concession partnerships.
- Oversee fulfilment,



logistics and operational performance.
- Analyze trading data, customer behavior and channel performance to identify growth opportunities.
- Lead and develop a high-performing team covering e-commerce and customer experience.
- Champion customer service excellence, NPS performance, special orders and aftercare programs.

What you'll need to succeed

- 5+ years experience leading e-commerce, digital commerce or omnichannel functions within retail, fashion, luxury or premium consumer brands.
- Strong ownership of trading performance, revenue and commercial outcomes.
- Experience developing CRM and customer lifecycle strategies.
- Advanced digital analytics capability including GA4, Salesforce Marketing Cloud, customer behavior analysis and conversion optimization.
- Experience managing marketplace, concession or third-party retail partnerships.
- Strong stakeholder management skills and confidence engaging with senior leaders.
- Previous people leadership experience with a focus on coaching and team development.
- A customer-first mindset with a passion for premium brand experiences.

What you'll get in return

- Join a globally recognized luxury brand with an exceptional reputation.
- Strategic leadership role with significant influence across the Australian business.
- Direct exposure to international stakeholders and global projects.
- Competitive salary package plus performance bonus.
- Flexible working arrangements.
- Generous staff discounts.
- Paid parental leave.
- Collaborative, high-performing culture with solid career development opportunities

What you need to do now If you're interested in this role, click 'apply now', or forward an up-to-date copy of your CV to [email protected]

📌 Ecommerce Manager (Sydney)
🏢 Hays
📍 Sydney