2 x CONTRACT ROLES

ONE a project until 30 September 26

TWO an ongoing project

Day Rate $466 plus super per day

HYBRID - 3 days in the office in Kent Street Sydney

PRIMARY PURPOSE

Provide support across the employee lifecycle assisting all icare employees. Identify opportunities to improve the employee experience, workflow processes, customer support services and promote an agile, flexible approach to service delivery. Provide a high standard of customer service in a business support role ensuring accurate and timely processing of transactions relating to the employee lifecycle.

KEY RESPONSIBILITIES

- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendors in a quick-paced employee services environment.
- Process a range of operational HR transactions across the business accurately and efficiently, referencing employee services knowledge articles to ensure transactions are consistently executed according to requirements.
- Manage end to end administration process of onboarding,



offboarding and other employee lifecycle changes.
- Promote self-service through educating and coaching all employees on how to use the tools provided e.g ServiceNow, SuccessFactors, icare Intranet and other HR systems.
- Ensure the timely and effective resolution of tasks, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction and work across more than one team where required to meet operational needs.
- Achieve the required employee services performance goals in terms of customer satisfaction, efficiency and effectiveness of services provided.
- Support the Employee Experience team across all matters and projects.

Qualification & Skills

Essential

- Pre-employment checks
- Intermediate level proficiency in Microsoft office

Desirable

- A range of experience in supporting human resources activities For a full copy of the role description, please send an email to [email protected]

📌 Employee Experience Support Officer (Sydney)
🏢 WilsonBrown Executive
📍 Sydney