Executive Support Officer

Clerk Grade: 5/6

Annual Salary Range: $102,936 - $113,579 plus superannuation

Employment Type: Temporary (up to 3 months), Full-time

Location: Darlinghurst, Sydney / Hybrid

Be at the centre of supporting executive leadership and people initiatives The Independent Review Office (IRO) is seeking a highly organised and proactive Executive Support Officer to provide high-quality executive, administrative and coordination support to senior leaders while contributing to key People and Culture initiatives.

This is an exciting opportunity for an experienced administrator who thrives in a fast-paced workplace, enjoys managing competing priorities, and is passionate about delivering exceptional customer service and operational support.

About the role

As the Executive Support Officer, you will play a critical role in ensuring the smooth operation of executive functions and business activities across the organisation. You will provide confidential executive support, coordinate recruitment activities, and contribute to workforce and employee engagement initiatives.

Working closely with senior executives and key stakeholders, you will be responsible for managing schedules, coordinating meetings, preparing business documentation, maintaining records and systems, and supporting the successful delivery of People and Culture programs.

What you'll be doing

- Providing high-quality executive and administrative support to senior leaders.
- Managing complex diaries, meetings, travel arrangements and correspondence.
- Preparing presentations, reports, briefing notes, agendas and meeting minutes.
- Coordinating recruitment activities, including scheduling interviews and supporting onboarding processes.
- Maintaining accurate records, documentation and people management information systems.
- Supporting workforce planning, employee engagement and capability development initiatives.
- Assisting with financial administration, reporting and business support activities.




- Building positive relationships with internal and external stakeholders and providing responsive customer service.

About you To be successful in this role, you will demonstrate:

- Experience providing executive, administrative or business support services in a busy environment.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Excellent written and verbal communication skills.
- High attention to detail and the ability to maintain confidentiality and discretion.
- Experience coordinating recruitment or People and Culture activities is highly desirable.
- Strong stakeholder engagement and customer service skills.
- Proficiency in Microsoft Office applications and business systems.
- A proactive, adaptable and collaborative approach to work.

Essential capabilities

We are looking for candidates who demonstrate capability in:

- Acting with integrity
- Managing self
- Customer service excellence
- Planning and prioritising work
- Using technology to improve business outcomes

Why join IRO?

At IRO, you'll be part of a purpose-driven organisation committed to supporting injured workers, employers and the NSW community. We offer:

- Meaningful work that contributes to better outcomes for the people of NSW.
- Flexible and hybrid working arrangements.
- A supportive and inclusive team environment.
- Opportunities for professional development and career growth.
- Access to NSW Government employee benefits and wellbeing programs.

Applying for the role To apply, please submit:

1. Your resume.
2. A cover letter outlining your suitability for the role and highlighting relevant executive support, administration and/or recruitment coordination experience.





Please note this is not a comparative process, a talent pool will not be created

Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 13 August 2026 at 9:59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Executive Support Officer (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney